Citybachi — Restaurant in Pittsburg

So I made an online order Dec 30,2024 for 2 platters spending 217$ to be picked up Jan 2nd 2025 for my sons birthday. On my receipt I was instructed to pick up in San Francisco at 3pm. We were there on time place is closed so I frantically started calling and texting the number on their site and social media finally someone started messaging me back explaining they were having difficulties and that they would be delivering my food by 4:30-5pm so I came home so 5:15 I messaged to get an update no answer at all 5:30pm someone picked up so I started asking what’s going on he said he didn’t know and that they were refunded everyone’s money so I told them I was messaging someone on there page saying they were delivering. So now I have a party with no food and they are not answering the phone. I had time to fix this problem at 3pm but for them to drop the ball like this is so disrespectful especially after I paid my money!! Bad...

I visited Citybachi food truck on Railroad Ave with high hopes after seeing their enticing IG posts.

However, my experience was a huge letdown. Despite arriving well before their midnight closing time, the menu was severely limited to only steak and chicken. With only two staff members, the wait was excruciatingly long.

An hour for my food, with just 7 people ahead, was unacceptable. The steak was tough, the chicken dry, and the rice oily. The lack of empathy from the cashier added insult to injury. Needless to say, I won't be returning. I should have listened to what I read in previous reviews.

I can go elsewhere and get better hibachi styled food for less money. Thank you, but no thanks !!!...

Horrible customer service!!! Waited longer than an hour!!!! Ran out of food!!!

I ordered a combo plate with steak n chicken. Was told the wait will be 25 minutes. After waiting an hour for my food, I was told they ran out of steak so I only got chicken and rice, even tho I paid for a combo plate!!! I asked for additional sauce and the young cashier guy tried to charge me. I didn’t get steak that I paid for!!!! How you gonna charge me for sauce?? He continued to argue with me, but eventually gave me my sauce. Wasn’t worth the wait and I didn’t deserve the attitude about some fkn sauce!!!...