Round Table Pizza — Restaurant in Pittsburg

I am a new resident to Pittsburg and I have recently made 2 purchases from this local franchise and both have been disappointing. The first visit I ordered a combination special that included a 2 liter soda and some mozzarella sticks. When I arrived at the store the guy working behind the counter apologized and told me that the store manager refused to order the 2 liter bottles from Pepsi and that I would need to take 3 fountain drinks instead. I asked him if I could just get a refund instead and he told me it wasn’t possible. I told him that there were two people for the pizza and due to the fact they had no drinks without sugar it would be a waste since the other person would not drink 3 sugary fountain drinks in one sitting and if they were kept in the refrigerator they would go flat. (I can’t drink all of that sugar). After realizing the dude was not going to do anything satisfactorily to correct this I gave up and took 3 drinks on a drink tray.

Well, I figured that after a few weeks now they had surely fixed the situation and so I ordered the same items as before, but this time I added some churro bread and wings. When I arrived at the restaurant this time they not only didn’t have the 2 liter sodasbut now they didn’t even have drink trays to carry multiple cups of fountain soda home. I told the guy I was alone and had no way to carry three drinks and asked for a refund. This guy, like the last stated he could not refund me the drinks so I suggested maybe he could give me a $5 gift card for a future purchase, but he could not even do that. He did say he would speak to the manager and see if he could put a $5 credit on my account for a future purchase. I have no idea if that was done or not, but I supposed I will find out when I got to make my third and most likely last purchase from Round Table Pizza..

Additionally, this time I found that with my wings he never gave me the sauce I requested online, and for over $11 for six wings, I received the most anorexic little wings you could imagine. I was also not offered any sauce for the mozzarella sticks. The churro bread twists were dry and chewy like I imagine shoe leather would be and while the pizza looked good, the pan crust was hard and deflated almost like it had no rise to it. So this time my whole experience was really poor.

As I stated before, I will give this location a 3rd and possibly final try, but if it turns out to be a mess, I will take my business elsewhere.

To the management: Pizza places are a dime a dozen and I have no problem going online to find someplace else to dine with. To the franchise owner: I understand you don’t have a full time manager at this location. I suggest you find one and hold the person supervising this location accountable. This is not the way to welcome new residents and this area of the city is growing so you are going to be alienating a whole new demographic that has more disposable income than the traditional Pittsburg resident.

Very...

Went here recently after placing an order online. I picked up my pizza, but decided to look at it before I left the parking lot. And thank God I did, because it was wrong. Pizza was supposed to be a double play, but I added veggies to half and paid alot for it.

So I took the pizza back, had to wait for them to remake it. First of all they should of offered something for the inconvenience of me having to wait, 2nd the pizza came out and was still wrong they didn't add all the veggies I paid for, again at this point my pizza should of been free or really disconnected. 3rd I got home served it up and it was way under cooked. I ended up putting it piece by piece in my air fryer.

The staff was nice but again should of offered something, side of wings, some garlic bread a free personal pizza on a later visit. But all they said is we are really sorry. And being I wanted my pizza without it being messed with, I didn't demand anything but I should have once it was wrong the 2nd time. Bad customer service and being I live in the area and won't order again should be sign that they should reevaluate what they do when an...

I'd like to think that all Round Tables deliver the same quality pie and better than average service, however, this paticular RT is spotty at best with the two forementioned atributes. Delivery times are abysmal, I literally got off the phone after it ringing for a solid minute (and then placed on hold - which is baked into their phone greeting) to be told delivery times are at THREE HOURS!!? There is nothing special about today, there's no Superbowl...no national pizza day...which is about the only 2 things that would make getting quoted that time acceptable and I made the 2nd one up. Attempting to circumvent the delivery time I opted to order for pickup to which the reply was 45 minutes....(normally 20)...My household ordered 3-4 pizzas from this place a month and this was the tipping point. I'll be placing pick up orders from the Port Chicago location (that has NEVER disappointed - completely meeting expectations of quality and service) the ratings if compared will show you there's a difference.

Change your name to Square Table, Bill Larson would...