Subway — Restaurant in Pittsburgh

I visit the Subway in the Carrick Shopping Center from time to time to savor and enjoy a toasted footling tuna sub on wheat bread. Sometimes I will switch off to another food choice but tuna is, by far, my favorite. On this occasion, my service was excellent. My "sandwich artist" was patient with me as I was asking her for "à little of this and a little of that" on my submarine sandwich. The vegetables and all the toppings, in fact, were very fresh and appetizing and I could see most of them going with my sandwich (and I was very hungry!! My lady sandwich artist had to jam this sandwich closed using a degree of effort and then proceeded to cut my sandwich in half and wrap it. With all the toppings she managed to do all this without the ingredients spilling out onto the wrapper or worse. The sandwich was then wrapped artistically - hence sandwich artist - I just loved the job this young lady did and I regret that I did not ask her her name. I do not regret, however, tipping this wonderful young sandwich artist as I paid my bill. She was from Virginia and, sadly, 😟 told me she is moving back home after living in Pittsburgh for about a year. I told her she does a remarkable job and that Pittsburgh is worse off without her. I really wish her the very best!!! Thank you, Subway, for another great experience!! Most of all, a big "thank you" to my Sub maker for doing an outstanding job!!! And customers, please tip your Subway servers if and when they do a great job, as in my instance. We hand out tips for much lesser reasons than as outlined here in my review because society says we should!!! Now I'm saying we should tip our Subway sandwich artists when we visit there and have a great experience. These young men and women work hard at Subway AND in the food service industry as a whole!!!!...

I placed an order for pick up on the mobile app. I picked up my sandwich and drove the 10 minutes home. When I got home, I opened the sandwich to see that it was missing black olives, pickles, and cheese. I called the store since there doesn’t appear to be a help option in the app. I get ahold of the gentleman where there is a clear language barrier. I explain that my sandwich is wrong after some back and forth. He then tells me he can remake it. I asked, not once, not twice, but three times if he’d like me to bring this sandwich back. He said no all three times. I get back in my car and start to drive there. Five minutes later I get a phone call from Subway from the same gentleman asking me if I could actually now bring back the sandwich. They wanted to take a picture of it. I explained I was already on my way there and didn’t want to go dig a sandwich out of the garbage after he specifically said not to bring it back. When I arrived the store, the older man, I’m assuming the manager or franchise owner said I should consider myself lucky he agreed to make me a new sandwich. And I said, I offered to bring the old one back. And he said it didn’t matter because I could have gone home and removed those toppings just so I could get a free sandwich. Excuse me? Go home, scape off melted cheese, remove pickles, black olives, just so I can drive back to get another sandwich? Mind blown. I do my best to be understanding and patient. I would have brought the sandwich back. But then him talking to me like that? Insanely horrible service. Very unprofessional. These new owners are terrible. I will not be back. Take your business elsewhere. And for the love of god, stop asking people to tip you for making your food. Oh and 16 for a foot long sub...

I ordered delivery through the subway app for 2 footlong subs and one 6in melt. When the order arrived the 6in melt was not in the bag. The delivery driver had already left. I called the store to request a refund for the missing item. The woman I spoke to was beyond rude and unhelpful. She refused to provide a refund and accused the delivery driver of taking it, and said I have to call doordash. I did not order from doordash, I don't have an account with them. I have zero interest in calling a random 3rd party service that I didn't have anything to do with. I ordered from the subway app. This should not be my problem to chase down. It's frustrating enough that my kids dinner is missing without dealing with the rudeness and nastiness of this person. She told me to call the manager tomorrow, so I asked for her name so I could let the manager know that I had already spoken to her about this. She refused to give it and then hung up on me. If your company has issues with drivers stealing you'd think the last thing you'd want is employees who refuse to help when it happens. What a ridiculous situation. The whole point of your store is quick easy food. This experience was the absolute opposite. There is no reason I should be charged for food I didn't receive. And I certainly don't feel like waiting on hold for an hour with some other company (that again, I had absolutely nothing to do with) for a 6...