Pizza Factory — Restaurant in Placerville

We came to the Placerville location for a game day pizza celebration for our kids team. We had called way ahead to reserve, no issues. 3 minutes before our game ends (insert loud screaming crowd, screaming kids, and can't hear anything) they call demanding we place an order right then to get it started because they were going to be so busy etc. We could not hear them, we were nowhere near the parents if the person who called said can't you just ask the parents right now as we were in the middle of coaching a game that was literally just about over but we still couldn't hear them fully and we were trying to yell and explain that to them that we were going to have to call them back. We gave them a simple order of four pizzas to start. We figured that once we got there we would order but they swore that it was going to be so busy that they needed to start our order ahead of time. We get there less than 10 minutes later nobody was there, there were tables reserved but nobody was actually there the next group that was supposed to show up wasn't for another hour and a half. We paid for our pizzas and got even more stuff, other parents even bought even more food spent over $175+ and that is not including the tokens at the kids ended up getting for all the games. Food finally came out the sauce was so thick the second you took a bite absolutely everything came off the sauce the cheese the pepperoni everything. We got breadsticks which is all of our favorite thing to get and these seemed like frozen breadsticks they were all stuck together they came out and sheets of four not the hand twisted breadsticks like The Pizza factory down in Cameron Park. Quite disappointed with those. The staff was super friendly though! The rest was just really lackluster. I haven't been to this Pizza factory before and unfortunately I don't think I would be coming back...

I love it when I'm greeted by Maddie. She is not only super sweet, she's professional and very attentive to her customers requests. Example: I always ask for lime with a Corona. At times, they haven't had limes. So now, Maddie makes it a point to make sure there are limes there for me when I come in on Saturdays and will run to the store if necessary to get them for me. That kind of customer service is rare these days. Everyone that works there is super nice but i gotta give Maddie huge kudos for going the extra mile and always taking such great care of everyone. It makes it worth it to come out in this cold weather when you're treated like you're something special.🥰 Food is just as great as the service. The vege pizza with garlic sauce is my favorite, but everything I've eaten there has been really good! So a big thanks to all the peeps at Pizza Factory:) Also, thank you to Ellen Range, the...

We absolutely love Pizza Factory in Placerville! My family and I come here often because my kids can’t get enough of the food and the fun, welcoming atmosphere. The restaurant is always spotless, and the staff is incredibly friendly and attentive every single time.

Most recently, we used Pizza Factory for catering my son’s graduation party, and they went above and beyond. They delivered more than 20 items, everything arrived hot, fresh, and delicious. Communication was super easy, even though our house can be a little tricky to find, and they were so accommodating when we needed to add to our order last minute. Everything turned out perfect, and our guests raved about the food.

We couldn’t be happier with our experiences here. Highly recommend Pizza...