Taco Bell — Restaurant in Placerville

This isn't the first time and I'm sure it's not going to be the last but worst service for a fast food chain in placerville goes to Taco Bell as we speak. I am sitting in the drive-thru 10:00 at night on a Thursday and there are seven cars in front of me. I've been sitting here for close to 15 minutes and the line has not moved. But what has are the cars behind me? I've watched three cars, pull up, sit here for a minute and then leave. I don't see anything happening inside the restaurant. I saw one worker walking around the corner to the bathroom and there doesn't seem to be a sense of urgency or even caring. It's pretty unfortunate because so many people like Taco Bell and it's the lack of any type of management in the crappy attitude uncaring attitude that these workers have, but that's probably because there's no management to be found. If there was then I'm sure there would be food served and people moving but that's not happening. Whoever the owner is of this particular location. Shame on you. I feel like corporate should really do something about this particular location because it's not only an embarrassment but it's the person does not know how to run a business and by person I mean the one that is the franchise owner of this location. I don't say any of this lightly either. I know how to run a business. I know how to run a corporate business customer service based business. It's not that hard if you care. If you don't care about the business and all you care about is the income it's bringing you well, you're going to have this situation and eventually it's not going to bring you any income you're going to end up like the Taco Bell that used to be in Pollock pines. I'm sure that the workers inside are doing everything that they can within their means and this is mainly directed to the management of this location. And again, shame on you because in the 15 minutes prior to me writing this and during the time of me writing this one car now has gone through the drive-thru. I've moved one car spot. So needless to say if I get my food order and it isn't correct which nine times out of 10 it's not correct from this location. Simple things too. A number six and I get one chalupa are you joking me or I get a nacho fry but no cheese. These are basic things. No special orders. To wrap it up. Give a shit....

I am a recent transplant and living in beautiful Placerville.

I have family that lives in the bay area. I was on my way back home (early May 2023), from visiting my parents and it took me four hours to get to Placerville, twice as long as what it normally takes. I was hungry and tired, wanted something quick.

I will echo what many people have posted here…

I stopped at the Placerville Taco Bell for the first time and it was a terrible experience.

I ordered a Nachos Bell Grande and a Burrito Supreme.

Prices are higher, portions are smaller and the quality is zero. This will be my first and last time at this particular Taco Bell.

The young man making my food was more interested in socializing with coworkers than focusing on two food items.

I just wanted to get home and unpack, etc.

The nachos Bell grande had no beef or tomatoes on it. It was mainly refried beans and a squirt of nacho cheese and sour cream. I didn’t ask for no beef or tomatoes.

The burrito supreme, just as bad. Mainly refried beans, one tiny piece of beef that was way over seasoned with taco seasoning, two tiny little strips of lettuce, and about two small diced onions and zero sour cream.

I called to talk to the manager Brianna. She was very nice and seemed surprised about my botched food order. I only complained about the nachos Bell grande and not the burrito supreme.

This seems to be more common in practice what I experienced and based upon numerous reviews I have read, sharing the same experience, and should not be a surprise to a supervisor or manager. But I will give her the benefit of the doubt.

I was offered a remake for free, and I seriously doubt I will take up that offer.

Also, the food was not quick and took a long time.

All fast food restaurants are going downhill rapidly.

I do not recommend...

My family and I love to treat ourselves to Taco Bell from time to time. However not having the lobby open is frustrating. I understand that they're understaffed but their drive-thru line gets so long that sometimes you end up waiting in it for 45 minutes. They need to get some more help there, and they need to make it easier on their employees.

I feel so badly for the employees because they get yelled at, treated badly, and it's not fair because it's not their fault they're understaffed. The manager and drive through personal is always so nice.

Taco Bell corporation needs to do something about this location in Placerville. It's not fair to the workers, as well as it's not fair to the people who enjoy going there. I can't tell you how many times that we plan to go to Taco Bell and ended up taking our business elsewhere, because we didn't feel like waiting in line for 45 minutes.

Also a lot of the times they get our order wrong, almost every time actually. With the Lobby closed you either have to just deal with not getting all of your food, or the wrong food or you have to go get back in the Drive-Thru line because if you knock on the door people are too busy to talk I'll come and help you.

The workers are so stressed, over worked and treated badly by frustrated customers, it's unfair. The amount of business they are loosing due to these things, should be noticed by corporate and they should do...