Burger King — Restaurant in Plattsmouth

If you live in or around Plattsmouth your choices of dining are very limited. This particular location has had issues since the day I moved to Plattsmouth. The food is O.K but the wait times and order accuracy is horrible. Also, when you compare prices to a comparable competitor Burger King is about 25%-35% higher. The last time I went was for breakfast I waited in drive through for 10 minutes before I decided to go inside and place my order. While placing my order a customer came in who had just received his food from the drive through and was visibly upset. It turns out his order was right but the breakfast burrito (I think) was smashed. When he presented it to the B.K. employee, the employee said, "you got this from here?” The employee never apologized but did get his replacement within 4 minutes. I also noticed the cook wearing gloves but never changing them out and touching everything including freezer door, items up front where you order, or whatever he came across in between. I asked the cashier why are there only 3 people working a morning rush? He said the manager wants to put more people on the clock but the regional manager won’t allow it. I told him that his regional manager just cost him a customer. Overall the place is dirty and not managed very well. Some of the employees do their best under the circumstances but I think the problem lies with Burger King Corporate or the owners if privately owned. I've has similar experiences with other Burger Kings. McDonalds is planning on a location across the street 2014. I assume if B.K. doesn't improve you will see the doors...

I placed my order online and then headed up to pick up on my way out of town. I had one vehicle in front of me when I arrived. When I got to the speaker I was asked to wait a second and they would be back to assist me. I sat there for 10 minutes and even moved my vehicle back and forth to try and activate the system. She finally came back and said Sorry, order when ready. I let them know I ordered online and then pulled around and waited another 15 minutes with 1 car in front of me. When we got to the window, she asked if we had just a diet coke and I said no we had the app order. She said she would get us out order. I pulled away almost 30 minutes from the time I pulled up. I know finding employees is difficult but that is crazy and I would think anything longer than 5 minutes in a drive thru would...

Worst service ever!! Came up here for wrestling match and got food before headed back home. 3 guys working. They ignored the counter at initial ordering. Got our food, left out a fry. Went back up there to get it, more than 10 minutes went by . They kept walking near the counter, we tried to get their attention and they kept ignoring. If we have to come back up here again, we will never come back here!!! $40 + wasted on food 6 people that ended up cold! I work in food service and I would have been Fired for giving such service. Funny part...the managerwas on of the men working and he was also partaking in ignoring...