Divi Tree Coffee — Restaurant in Point Pleasant

I ordered the avocado toast as usual and requested that the egg not be runny and I witnessed the young lady taking the order write this on the slip and she also added (mw) for medium well.

The egg was still runny and not cooked well at all. The last time this happened, I had already left and ended up just throwing it away. Today I informed one of the staff, not realizing she is the owner and WHY did I even say anything to her! This woman is soooooo rude, disrespectful and nasty. Her husband was not here today as he is indeed always friendly and has always been extremely pleasant to me. That is what kept me coming back.

She said she would remake the food with an entire attitude and as a result of her degrading manner in which she spoke to me, I let her keep her food. If someone can be that rude, then surely she could spit in my food, so I let her have it. I will see if I can post the video. The fact of the matter is, no one deserves to be treated and talked to the way that I was today and she obviously wanted to make sure that I never come back to her establishment. Customer service is a huge part of being a business owner. If she can’t provide excellent customer service every time, she needs to stay home. The way I was treated today was totally embarrassing and uncalled for. If she continues this way, this business will not flourish. Poor communication and bad attitudes do not help a business grow. She obviously felt entitled to speak to me in this manner. I will surely leave a review on every platform that I can and will post the video of how rudely she spoke to me. This needs to stop. I suppose if I were another type of customer, she would’ve had more respect and treated me with dignity.

UPDATE: Name calling? Wow! Vulgar? I caused a scene? I will post the video and I have screen shot your below message. I never called any names. Your response just further clarifies your motives and the type of person you are. Why would I want to take food from you after the way you spoke to me? I hope everyone will see you for who you are. Any owner who would still come and post this to a customer review it’s clear the type of person you are. I will post the video as evidence that I was never...

I went to Divi Tree this morning to eat breakfast. I ordered a bagel with bacon and egg, a double shot of espresso on ice and I tipped the cashier 2 dollars (all the cash I had on me). I like to put a little bit of half and half with sugar for my drink, because that is how I prepare it at home. When I order lattes from most places they make it to milky or dont use enough ice. When I went to sit down and eat the tall guy with the tattoos comments, "next time I'll make you a latte". So I responded by telling him I prefer to do it my way. He than says, "Well it's because we charge extra for the milk" as if I poured a whole entire cup of milk in my drink, when I used no more half and half than somebody preparing a light and sweet coffee. I was immediately offended as if he was insisting I was trying to get over on the cafe for 2 dollars, so I got up and immediately demanded to be charged the additional cost. Afterwards I was so upset that I walked out and left my whole meal and coffee which was paid for. I feel as though the situation was petty and put a bad taste in the mouth of a potential frequent customer. I will not be returning to this...

Consistently Disappointing Cappuccinos — And I’m Not Alone

Divi Tree’s cappuccinos have always been bad — weak, watery, and topped with foam that collapses before you can even take a sip. I finally checked the reviews to see if I was the only one noticing, and unsurprisingly, others have had the same experience. I’ve gone back because I thought it was a mishap but no. That’s what pushed me to write this.

It’s obvious they’re not using real whole milk — the texture and flavor are completely off. There’s no body, no creaminess, just air bubbles. I make cappuccinos at home, and what they’re serving doesn’t come close to the standard any decent coffee shop should meet.

I’m leaving this review not just out of frustration, but in hopes they’ll finally correct course. A business that continues ignoring consistent customer feedback is one that won’t last. If you care about coffee quality, you’ll want to...