IHOP — Restaurant in Pompano Beach

We visited at 4 PM on a quiet Sunday—only 2 or 3 tables occupied, each with 2 people. It should’ve been a smooth, relaxing meal. Instead, it was the worst IHOP experience we’ve ever had.

Here’s why:

Sticky menus: Covered page by page in brown syrupy splats—clearly not wiped down. With an empty restaurant, that’s inexcusable.

Unprofessional kitchen: One cook shouted “BROOOO” and carried on loudly like he was in a sports bar. The restaurant was otherwise silent, so we heard everything.

Misleading menu photos: I asked about the new “watermelonade” and was told it wouldn’t look like the photo—no watermelon popsicle submerged in the drink which was its main appeal. I appreciated the honesty, but why advertise it that way?

Mishandled orders: I ordered chocolate chip pancakes and they came out plain, not the version I asked for—had to be redone.

The over-easy eggs I ordered were over hard, overcooked with solid yolks. Not runny, which I like to have in that style to dip my toast in. But you’ll learn about the toast shortly.

My husband’s vegetarian avocado toast (clearly marked with a “V”) arrived with four strips of bacon on it. He couldn’t even salvage it—the bacon grease soaked the toast. It was also missing the cherry tomatoes, one of the key ingredients, we weren’t told they were out, we found out once we mentioned they weren’t there, to which that waitress replied “oh we’re out”. They’re 1 of 3 ingredients that make the meal.

They were also out of white bread, which I only found out after ordering so I couldn’t have toast with my eggs.

Cold brew coffee was terrible. I tried to fix it with cream and sugar, but it was undrinkable.

No follow-up service: No napkins, no check-in, no boxes—our waitress just chatted with the cook.

Table left cluttered: Plates and trash sat there the whole meal.

Flies buzzing around our food. Again, this wasn’t during a rush. If this is how they operate when it’s slow, I can’t imagine how bad it is when they’re busy.

IHOP Corporate—this location desperately needs oversight. Poor food handling, inventory issues, and lack of basic service standards made this a truly disappointing experience.

We won’t return—and strongly suggest others avoid...

I can understand why this place received bad reviews. Every time I eat at an IHOP I get really bad service. I ordered the split decision with chocolate chip pancakes, no cheese on my eggs and my wife ordered the Cupcake pancake meal (whatever it's called). The waitress didn't even bother writing our orders down and that's when I knew, at IHOP, there was going to be a problem. Now some servers possess the talents to memorize orders like an elephant would but not her. The restaurant was dead so we could hear every conversation between the waitress and the cooks. Once the orders were ready she informed the cooks that there were cheese on my eggs so that delayed my entire meal. She arrives at our table with her toast and my pancakes then starts to belittle her Co workers to us explaining that if they weren't on their cell phone while cooking the order would have been right. I know this wasn't 100% true because she was admitting to the cooks that she missed some important things on our order. If she would have written everything down this wouldn't have been a problem. The waitress comes back with the rest of our orders and just walked away and disappeared before I could tell her that I noticed my order was wrong. What was noticed was that there were hash browns instead of french toast. Thinking that I wouldn't make it to the toast I proceeded eating the eggs and turkey bacon. I took one bite of the bacon ready to savor it's turkey goodness to find it crumbling in my mouth. I think the Sands of Egypt had more moisture than this bacon. At this point we still haven't seen our waitress but we can hear the sounds of rap music and mobile gaming coming from the kitchen. Instead of sitting there for 10 to 20 minutes waiting for my waitress to come back so I could tell her my order was wrong, I finished my meal. She finally comes back with the check, I paid with a $4 tip and we departed without making eye contact. We weren't even thanked for coming in or told to have a good day.

I'm tired of the poor customer service everytime I go to an IHOP. IHOP needs to be on undercover boss. I hope someone important sees this review...

Terrible terrible terrible Me and my husband always order from here on UBEREATS so this is not a one time issue it's a on going one They seem to ALWAYS GET THE ORDER WRONG I ORDERED THE BIG STEAK OMELETTE with absolutely NO VEGGIES and yet every veggie in the book was on my omelette and my grits with cheese (NO CHEESE) BUT LOTS N LOTS OF BUTTER I called their phone it was busy after 10 minutes I finally got someone told them my issue (problem) and she handled it now it's now 11am and I needed to be back to work at 1130 the lady on the phone told me once I get there my food would be ready... got there at 1105 waited til 1125 to get my food (they was servicing everyone but me) so I got my food I TOLD THEM THEY FORGOT MY GRITS W/ CHEESE the manager ignored me I had to talk to the lady at the register she handled it for me (THEY ALL SEEMED ANGRY WITH ME ..IM SORRY YOU NOT THE ONE WHO ORDERED FOOD AND HAVE IT DELIVERED TO YOU...AND HAD TO GET IN YOUR CAR TO COME ALL THE WAY TO YOUR RESTAURANT AND MAKE SURE THEY GET YOUR ORDER CORRECT

Eating there depends on who you get you might get a smile from the witnesses but it's not a guarantee I had a good time last year but that witness is not there no more

O I really suggest that they wear gloves with handling people food I literally seen a witness handle the register wiped her hands on her apron and started handling people's food (FINGERS IN YOUR TO GO PLATE) (FINGERS ON YOUR PLATE WHERE THE FOOD IS HALF OFF THE PLATE) 😑 where in that process did you have clean hands

OVERALL I DO NOT RECOMMEND THIS PLACE ITS A HEADACHE ALWAYS DEALING WITH THEM AND I LOVE IHOP BUT IM DONE ORDERING FROM THEM

Am I wrong for asking for what I WANT (PAID FOR) and you catch an attitude cause you made a mistake... apologize smile and keep...