The Latin Bohemia Grill

UNBELIEVABLY RUDE AND HORRIBLE TO DO BUSINESS WITH.... Ordered a simple egg and steak breakfast to go from a waitress that was apparently "distracted on the phone." Got back to my office to eat it and it was 2 strips of bacon instead of the steak. I drove all the way back to get it swapped out for the correct order.

The waitress rudely informed me that we both must have been distracted when the order was placed because we were both on the phone. She told me that she charged me for the bacon and egg breakfast and the price difference was $1.00 more for the steak and egg breakfast. Not that I would pay the extra dollar at this point, but I really didn't have cash on me. Their credit card minimum is $5.00. They refused to eat the $1.00 difference, even though I tipped $1.50 on a $6 meal, so I requested a refund.

I called back to speak to the manager and spoke to the owner's son even though the owner was present, again, another rude interaction. Unwilling to apologize or recognize how ridiculous this is for $1.00. Not exactly sure what country in central america they learned customer service, but they should probably change the curriculum down there. Mistakes happen, I totally get that and that's not the issue here - the absolutely rude responses, lack of apology, and resistance to make it right for the customer, especially for such a small amount/issue is absolutely preposterous.

Congratulations, you lost my business and the business of my staff at your establishment over $1.00. Phenomenally bad/rude customer service!!!! AVOID THIS PLACE!!!