Dear reader. This is a long review/explanation, but it explains a lot about the restaurant and its issues. Thank you in advance.
So, I ordered Chicken Parm through the GrubHub app and waited for over two hours for my meal to arrive. I decided to call the restaurant to find out what exactly was going on. A young adult-sounding woman picked up, "I dunno...let me check." She came back on the line a few munutes later, "Yeah, we dropped the food and we're making you a new order."
These things happen.
In the meantime, the GrubHub menu description for the chicken parm entree clearly states the the order comes with spaghetti and also allows you to order extra sides at additional cost (with which I have no problem). Liking pasta, I ordered an extra side of pasta along with a side salad. Feeling a little suspicious as to why no one from the restaurant called to let me know about the delay I asked the young lady to verify my order. She told me that the bag had the chicken parm and a salad. I then asked her about my extra side of pasta. "Yeah, it's there."
Me, "I know, but the menu description states that the chicken parm already comes with pasta. I just want to verify that the side of pasta I ordered is in that bag as well."
Young Woman, "I dunno. Let me check."
She comes back on the line a few minutes later asking if wanted to order two sides of pasta. I told her "no" carefully explaining that I already ordered a side of pasta to go along with the pasta which, according to the menu description, already comes with the meal.
Young woman, "I dunno."
Me, "What do you mean you DUNNO? Don't you know what you serve?"
Young Woman, "I dunno. Is there anything else I can help you with?"
Me, "Yeah, I dunno. Can you get me some one who does know?"
Young Woman, "Tsk....I'll get the owner. Hold on."
Another woman with a thick Italian accent picks up...."This is Laura. I gave you a free side of tiramisu, OK?"
Me, "No, not OK. I need you to verify that my order is correct."
Laura, "Huh? I gave you free tiramisu. Goodbye."
Call disconnects.
GrubHub driver finally arrives with my food. My first question is if the restaurant knows what they're doing. She laughed and was as flabbergasted as myself. Apparently, she waited at the restaurant for close to an hour all the while watching people come and go while the staff clearly forgot about my order. Getting frustrated, she told me that she took them to task and made sure that my order was hot and properly prepared. At least someone looked out for me.
Upon opening the bag it was very apparent that the restaurant took A SPOONFUL of pasta that was in the entree and placed it into a separate container in an attempt to pretend that they got the order correct. WOW! Too funny!
Bottom line.... The food was actually pretty good, but the staff and owner's B.S. isn't worth it. If I could only rate them ZERO stars.
Oh, and "Laura"....I know that your command of English may be somewhat shaky, but if you are reading this here's a word you may understand....
VAFFANCULO!
