Starbucks — Restaurant in Ponce

As a fellow partner this has been my worst experience yet. Mentioned to them about the weekly partner markout of beans and the 30% discount for partners and they said that doesn't apply there when they aren't a "we proudly serve" store. They do mandatory credit card tipping which as a partner is a violation since there is suppose to be a no tip option which is clearly stated in the recent mylearning credit card tipping training that was done before this years red cup day. A blended strawberry lemonade doesn't have strawberry inclusions nor strawberry acai just: strawberry puree, lemonade, ice,...

Terrible customer service. Specially from the cashier. They have no idea how to deal with people with food allergies. I asked for a specific order and the staff were visually put off by our request. I was simply asking what milks were available and if the sweeteners and syrups have any preservatives. The cashier simply gave me a bit of syrup to try without taking into consideration what I had just said. They did not make me feel welcome and when they didn’t seem pissed off they were laughing and making a big joke out of everything. This Starbucks’ quality has really...

Waited ten or fifteen minutes in line with one person in front of us. She was paying by several different methods, which is fine, but she had two workers helping her. Both of them saw us and knew we were there the entire time, but didn't open the second register until we got visibly agitated. The second barista continued to help the woman while taking out order even though she was already being assisted.

Coffee was good. Service...