Subway — Restaurant in Ponderay

Be careful ordering online within 1.5 hours of closing, especially during the slow season. After my experience, I suggest calling ahead before transacting an order online. We ordered, paid for our food online, only to find out 45min later and on our way there..that the store was closing earl and our sandwiches weren’t going to be made. I then was offered a cash refund to pick up the next day or I could have my order made. Either way, there was poor response time and communication between ordering online and the store, so this resulted in a major inconvenience. The blame is no way the fault of the store associate working. It was the owner that made the call to close early, which is also understandable if staying open is resulting in a monetary loss. However, I’m feeling the monetary loss of gas and time from the lack of prompt communication which created a major logistical inconvenience to get my money back or the sandwiches. It also seems an outdated method of processing refunds also might be to blame here too. This is my first time interacting with this subway and may not be reflective of how this store normally is, regardless, be warned. If your scenario sounds like my mine, before deciding to order and paying money upfront, then save yourself the trouble...

I'm very disappointed with my visit to Subway today. I ordered a couple of sandwiches, one of them being a BLT for my friend. All she wanted on it was cheese, lettuce, tomatoes, mayo & oil. Not a complicated sandwich, but first off, they were out of tomatoes, which I should have been told as soon as I ordered a BLT, seeing as tomatoes are a key ingredient in that sandwich.... but of course, I wasn't told until after they had already toasted the sandwich... a little too late to at that point to request an alternate sandwich. Then, a second employee came out to finish up the BLT while I ordered my sandwich. When you order more than 1 sandwich & there is more than 1 employee making them...unfortunately you can't keep eyes on everything they both are doing. Mistake on my part for not paying closer attention because it wasnt until I got home & gave the BLT to my to my friend that she realized they never added the cheese, mayo or oil on the BLT like she requested. So basically, I just paid $10 for a bacon & lettuce...

We stopped for sandwiches on our way through town on a road trip. 5 and 7 year old both needed to go potty (they had been asking to go for 10 minutes, but we had to wait until we got into town). There was a sign on the door saying it was for employees only “due to excessive vandalism”. We asked the gals at the counter, and let them know it was just our kids that needed to go (urgently). They said they couldn’t because it was a policy. Well, frankly, to hell with your policy. How about being a decent person, considering the situation, and making a judgement call? Kids have small bladders. Did you really think a 5 and 7 year old were going to vandalize your bathroom? If you’re the manager or franchise owner, I hope you’ll have a talk with your employees and maybe empower them to make a call to do the right thing the next time. Unfortunately for you, there won’t be a next...