Sayers Jewelers a location of AquaGem Jewelry — Local services in Ponderay

Took my ring to be sized and a diamond that had been lost replaced. Also asked if possible to solder my engagement ring and wedding band together. Told us no, no big deal. Then got a call that said there was no diamond missing. Okay cool. Got another call the next day and told us they were wrong there is a diamond missing, so we asked to have it fixed, told we could pick it up between 2 and 3 that day. At 3:30 we go in to pick it up, and are told he was too busy and didn't do it. First of all this was 3 days after dropping it off and we live an hour away, so really inconvenient and frustrating that it just "wasn't done." Anyway. He shows it to us to show us where the diamond was missing, and it was soldered??? Okay fine. So he asked me to put it on and asked how it felt and I assumed he meant the soldering as he said it hadn't been done. Said it was fine. Left it to be finished and the next day my grandmother brought it to me. Immediately I saw a new diamond missing from the center of my never worn, out of the box wedding band. So we call and take it in to be replaced. Two days later we go back in to finally take it home and the size is wrong. My carbon copy receipe, from them, says size 6, like we asked. They sized it to a 6 3/4. We told them it was wrong and should have been a 6, and the man came out and yelled at us saying he had video of me saying it fit, and showed us a new paper that said it was supposed to be a 6.5. First, I absolutely thought he meant the solder as it hadn't been finished, per his words. Second, I have a carbon copy receipt, written when we dropped it off, saying it was supposed to be a 6. So even IF we wanted a 6.5, he was still a quarter size off. Proceeded to yell at us and be EXTREMELY rude. We took in our receipt to show him it said a size 6, he took it, gave me the ring and refused to give us back our receipt proving that they made a mistake. Claimed that it was needed to pick up the ring. The first 2 times we got it, they didn't take the receipt. Immediately took it to a different jeweler and they confirmed that he took out two of the diamonds, after replacing the one I was originally missing. We will be fialing a police report. Below are pictures with date and time, the first time we picked up the ring, and...

Will never go back there! We live an hour out of Sandpoint. Went to town to go grocery shopping and dropped my wedding ring off to be cleaned yesterday afternoon. When we dropped the ring off, I specifically asked if it could be cleaned that afternoon since we are from out of town. The woman said yes and said they would call when it was finished. We finished our shopping and rushed to pick up my ring before they closed at 6 (we hadn't received a phone call). At 5:50, they were CLOSED! I called the business number hoping someone was in back area to no avail. Today, I received a phone call from the lady that "helped" us yesterday. She said that the ring was ready. I questioned why they closed early yesterday and hadn't cleaned my ring in the time frame stated. She said that's not what I told you. I reiterated that I clearly asked if it would be completed by yesterday evening as I was from out of town, but she continued to argue with me. Additionally said that she is just an employee and her boss told her if they don't have customers that she could close early. I told her that my Mom happened to be going into Sandpoint today and that she would be picking up my ring. She said that my Mom would have to bring ID to which I agreed and ended the call. 30 minutes later, the woman called me back to say that she had watched the surveillance tape and started trying to argue with me again about what the agreed time the cleaning would be completed! I stated that I wasn't going to talk with her about it anymore and said that my Mom would pick up the ring. When my Mom picked up the ring, the woman didn't charge for the cleaning service (which is the only minor positive of this experience) however she started trying to argue with my Mom and said she didn't deserve to be treated this way. My Mom said that we weren't treating her poorly and began walking out of the store. The woman continued to argue as my Mom walked out of the building. Ugh...sorry for the long story....but Never Again Using This Business. And to top it off, my ring...

Oh geez! This place is absolutely amazing! My husband bought me my wedding ring at Dodsons in Spokane and tbh they don't do anything like what Sayers does. Everytime I take my ring in to get it checked and cleaned it comes out looking better than the first time I got it... seriously no joke! The time and love that Angelo spends on his passion of making your ring absolutely pristine is incredible! I have a ring that my father bought me when I was 16 that I have had to have repaired several times and Sayers jewelers fixes it for me everytime and it is very sentimental to me and they do it no prob and amazing craftsmanship preserving this incredibly important piece of jewelry that I hold dear to my heart. I only wear that ring that was gifted to me from my father and my wedding ring and I trust Angelo with these precious parts of me because he knows how to take care of them properly. The last time the band on my ring from my father broke, my husband took it into Sunshine jewelers and was told they couldn't do anything about it. My husband took it to Sayers and Angelo said no prob... I will have it fixed and had the cubic zirconia replaced with diamonds which just kept adding to how much this ring means to me after it somehow surviving over 20yrs of the sentiment that I have. I am rambling but SERIOUSLY Angelo is so talented and the staff there are incredibly sweet and so helpful. Growing up in Sandpoint and being a local and missing what our "mall" used to be is super nostalgic for me. Stick with Sayers... I still cant believe that my husband was turned away at Sunrise jewelers that they wouldn't even try to help with my ring that means so much to me. Cheers to you Angelo! You are incredibly talented and a huge addition to our community! Mucho love...