Subway — Restaurant in Port Arthur

I recently visited my local Subway and encountered a truly bizarre situation. I had a digital coupon for a discounted footlong sub, a promotion directly from Subway. However, the cashier refused to honor the coupon, claiming that the specific sub I wanted to order wasn't eligible. This isn't a technical issue or a system error; it's a clear case of a franchise location making up its own rules and disregarding the company's policies. It's incredibly frustrating to be a loyal customer, only to be met with such blatant disregard for their own promotions. Subway, it's time to step up and ensure that all your franchise locations adhere to your policies. Customers shouldn't have to deal with arbitrary rules and inconsistent service. #Jeremy's Cravings #Subway #disappointedcustomer #couponfail #fastfoodfail...

THIS IS BY FAR THE WORST SUBWAY EVER!!! Went in with a Subway coupon at this place of business. The coupon excludes the footlongs Side kicks, The Beast, and Garlic Roast Beef. So everything else you can order and any extra things are an additional charge. No problem! I ordered a BMT, and my hubby orders The Outlaw. The sandwiches are made to perfection and checkout comes. I hand her the coupon she tells me our sandwiches are not covered! She says we cannot get that only tuna and cold cuts. At this point she can't read and I'm not going back and forth with no one. We left and brought our business to a different subway for the same sandwiches. No problems! No arguments! Go anywhere else but here with your coupons!!!!! I called corporate on them and they went even further...

Walked in here to order a Spicy Nacho Chicken and the lady tells me they didn't bake any Ghost pepper bread! 😱 They only have White and Wheat Bread available! 🍞 Nope! Then I asked the girl for a pizza! 🍕 She tells me the pizza dough is frozen. ❄️ It needs to thaw out! 🤦‍♀️ I'm appalled! All the condiments are put away for the day and it's only 2:58! ⏰ What time zone are you living in?! 🤨 The place looks how you would expect your food to look. 🤢 Buyer beware! ⚠️ #hangry #foodfail...