Ellianos Coffee — Restaurant in Port Charlotte

On my way to work I placed an order online. When I arrived, the drive through was at a stand still with multiple cars in front. In my past visits, I was told that if the line at the window was occupied I was directed to drive to the other side of the building to the other window to place and or pick up an order. This is what I did this morning since the line was full. As I pulled up to the furthest window there was a large diesel engine truck between me and a car at the first window so when an employee was finished attending to the person at the window I asked her about my order since I had placed it online about 10 minutes earlier and I was concerned about being late for work. I had to speak loud since I was some what far from her window and the sound of the deisel truck. I waited for at least four more minutes before a red headed employee came to my window and asked how she could help me. I explained I placed an online order and I’m concerned I’m going to be late for work. She said she’d check the status of the order and that in the future not to yell at the baristas! She also said online orders have to wait in line like everyone else where you only have to wait for two minutes. I know you have to wait in line but I had already waited for ten minutes AND ordered online trying to save time waiting there. I told her I didn’t yell however I had to speak loud to make sure she could hear me. She started to argue with me and then left. I’ve owned my own company in Charlotte county for 23 years and would never handle a situation like this. It was completely understandable why I was “speaking” loud but never Shouting! When she finally brought the order, the coffee was iced instead of hot. I told her again that I did not yell and I will never return. She said that was fine. They may have been short on staff, or overwhelmed ( why the lines were long and my coffee order was wrong) but it’s not right to take it out on the customer, especially when a new coffee shop just opened across the street and Starbucks is just up the road from...

I'm from NYC and it's sad it's hard to find a half decent bagel. I was going to go to Toledo blade boulevard to the usual bagel store. I go to but I saw there was a new place close to my house in Port Charlotte, so I decided to go there. It was drive, throw only. The reviews looked good so I ordered and everything bagel just the bagel. I want it. I can make the sandwich at hthe girl sell $3.65. I gave her a $5 bill. And then she said do you want to change back? I could. N't believe that's they would ask me a question like that for a bagel. One plain bagel so I waited 5 minutes at the window. And she came back and said sorry for the wait. And it wasn't one of those Styrofoam containers and I opened it up and it was cut in half and toast it. And I said I just want a regular bagel, not toasted. She said oh. I'm sorry about that. She comes back with a bagel in the same container. I drive away open up the container. And it's a 1/2 frozen bagel cut in half like one of those store-bought bagels you could buy at Aldi. Or Walmart. Unbelievable. If people think these are good bagels, they got rocks in their heads. And? To boot, she asked me if I wanted my change back for that lousy bagel. It wasn't even a bagel to me so I went home. I put it in a toaster of rubbing and made a sandwich and it sucked. How do places like this remain open? It's said a lot of these people in Florida. Don't know what...

I was excited to see something apart from Starbucks in the area. My husband, myself, and our kids drove over there so we could try out the new coffee and food. I was extremely disappointed with how the experience went. First, when you pull up to order, they don’t have a speaker box so you have to order at the window, which made the wait time more excessive than it needed to be. We were just one car back and it took about 10 minutes for us to move up to the window. When we got up to the window to order, I had questions, as I do keto along with my husband and we have to be very specific in what we order. I asked them questions since their menu does not offer nutritional information a part from the range of what your calories are going to be in a small to a large. I tried going on their menu online and couldn’t find anything as well and the baristas were definitely not helpful. They didn’t seem to know their menu or their product and I ended up leaving without anything for myself or my husband! I am very disappointed in this experience and I hope they can get more knowledgeable with their product and offer more then just calorie count! also would love to see the staff actually be more knowledgeable about their product, as I can go to Starbucks and explain my likes and they usually are able to provide me with a coffee that would suit my needs. Hopefully...