Baja Fresh — Restaurant in Portland

Hair in food ALERT!

Ordered the new taco plate with rice and beans. Ate through my first taco and 1/3 of the rice and beans, great taste, "man was I hungry!", when all of a sudden, from beneath my scoop of rice a most horrible black hair emerged! (Resembled a curled nose hair or beard)

The cashier was quick to refund my money, but went on to explain that it may not have been a hair, it may have been a piece of plastic from some container stored nearby the food prep area. YEA RIGHT....

I was hoping that paying the extra money and avoiding Taco Bell would provide better quality food and service... Unfortunately more and more places slack on hygiene, and this is one of them.

Sorry guys, just lost another customer. I have eaten here for the past few months because of the convenient location and my commute. Now all I can think about is:"Should I have stared less at my phone the past few times I have eaten here and paid more attention to what lies beneath...

I hadn't eaten at a Baja Fresh in over 15 years and I wish I hadn't. We ate here on July 4th because many places were closed. We probably should have turned around when there was a sign that said their fryer was broken. They had their salsa bar sitting on a rolling cart instead of in a chilled stand.

I ordered a Tostada salad and my wife got their Baja Ensalada. We both had chicken. Immediately, we were surprised with as many different ingredients in each dish, how could it be completely flavorless? The lettuce had unchopped stalk ends, the chicken tasted like char, the pico de gallo was mushy and the guacamole was brown.

I suppose we shouldn't have eaten it once we got it home, but we did out of hunger and almost instantly regretted it. But grateful that our home has 3 bathrooms. I do not recommend eating here or any location. It...

Food is excellent. My complaint, as it is with so many places these days, lies in the customer service. Please. Thank you. Have a good day. Be pleasant. Smile. That's not my job as the customer but if I didn't do it, no one at Baja fresh was going to. When I walked in the main cashier was sitting at a booth. He made an audible groan when I walked in. He was not pleasant, he made me feel as if I had interrupted whatever else he had going on. He did not smile, he did not say thank you, he did not wish me well or put any energy into our interaction. He did not make me feel welcome. He was rude. The food was great but lots of places have great food. I will not be back because he didn't seem to want me there in the first place. All it takes is a little effort but it's too much for this place and so...