Baker & Spice Bakery — Restaurant in Portland

I so badly wish I could write Baker and Spice a nice review. I’ve been going there for three years. Love the food but I’ve had a few really bad experiences now and I’ve just kind of had enough. Last year I found a slug in my sandwich. Totally grossed me out but whatever, it happens. It’s fresh greens and that could totally happen anywhere. But when I told the staff they brushed it off. I thought that was weird. Then I had three bad experiences with the staff being kind of rude. Just weird, kind of impatient, surliness from 2 of the young women. After the third time I was like why am I going here? I don’t feel welcome in this place at all. So I started going next door to Starbucks. Food is blah but the coffee is decent and the people there are always friendly. I love to support the little guy but I just can’t support Baker and...

Being born in eastern europe, it's not easy to find "our style" bread in the Pacific Northwest, but this is the best I've found. So, why not five stars? Customer service is the issue here. No, the staff is not rude or anything like that. They just know that they are good and they do things their way. Specifically, you call to make sure a specific item is in stock and ask them if they could hold it for you until you arrive (half hour in my case). No! We don't do that! Is their answer. You try to order online only to find out that most items are "out of stock" even before they open. They may still be available, but not for online purchase. Basically, drive over and see what is available when you arrive. 9/9/2023 beware that if you order online, they now automatically add 15% surcharge/tip...

I love the food but the rules suck. We arrived at 10:55. I ordered a bread pudding cupcake to go. My wife attempted to order a tuna sandwich. We were told that we would have to wait in line again because lunch orders will not be taken until 11:00 AM. I noted that it is now 10:57. The clerk said, "Sorry, if we took your order than they would have to do this for everyone." I then asked for one of the salami sandwiches that are pre-made with out cheese. Response:" This is not possible at anytime as those sandwiches are made with cheese and cannot be made to order without cheese!" We had planned on getting a couple of sandwiches and a chocolate torte to go. We ended up with a cupcake and a bad taste from the rules that prevented us from buying lunch because we were 2 or 3...