Puddletown Bagels - The Yard at Montavilla (NE 82nd & Davis St.) — Restaurant in Portland

I am so disappointed that I have to write this review.

Taste wise, these are currently my favorite bagels in Portland.

Service has gone down hill horribly due to the app that I was forced to order through and no phone service.

The app got my order wrong by giving it to the incorrect location. (This was not the first time the app got things wrong or didn't have necessary options. It is also more expensive! ) This is the most egregious.

I very intentionally clicked on the montevilla food cart pod puddletown bagels because I know there are multiple locations nowhere near me.

First, the app wouldn't let me make the mocha soy. Nor give any additional instructions to make the vegetarian meats extra well done, so I called to have them manually change that so they wouldn't have to remake our food when we got there.

They wouldn't answer my phone call and then answered but kept it off the hook.

When we got to the Montvilla food cart pod puddletown. Our order wasn't there and we figured out it had been sent to the wrong location. At this point, learning learning from the workers that bad online reviews are the most meaningful way to get in touch with the owners to file a complaint, which is awful, made us late to work and hungry.

The easiest and fastest way to order is by phone. My sweetie and I have timed this because it is such a high priority to us. It takes 5 minutes or less to order through a phone call, where our orders have always been correct. It takes 8 minutes or more on the app that has literally gotten our orders wrong every. single. time.

On top of that, I do not have a clear way to demand a refund for the app messing up because no one is answering any of the phone lines and there is no email contact. So if the owners don't respond to this, I'll just have to put a stop payment on my credit card, which are all measures that are completely avoidable and awful business choices on puddletown's side.

We miss Ty. She is awesome and none of this was an issue when she was at the Montavilla food cart pod Puddletown. Y'all also made a lot more money from us - we used to order up to 3x a week. Now, we go weeks without because of horrible service and forced app use.

Today was by...

My daughter and I popped into the food carts to get a drink. This cart was the only one open so we walked up to the window. The woman did not greet us, she was visibly upset we were there and told us (without asking if we were ordering food) that it would be a 30 minute wait if we were to order food. I informed her we only wanted a drink. She VISBILY rolled her eyes. Clearly her MO to get us to leave hadn't worked. When asked what flavored Italian sodas they had, she said "it's on the menu". Now, the whole food truck is a menu so it took us awhile to find where the flavors were with no help or direction from the worker. We finally located it and placed our order. Fine. I don't rattle easy and it was too damn early to be so mad (9:30 am on a Wednesday). While we waited for our drink, another customer walked up very cheerfully. Again, the worker said food would be a 30 minute wait without inquiring what the customer wanted. Again, in a dismissive and rude tone. The customer informed her she was there to pick up an order she had placed. The worker didn't say a WORD and placed a bag on the counter. The woman stood there and finally asked if that was her order? The worker just responded with a condescending tone "it's a pick up order, isn't it?". The customer grabbed the bag and said, "have a better day" then looked at us and greeted us warmly, as we did her.

Look, I don't know what's going on in that staff members life, and it could be really that terrible, but that is no way to run a business. I have never felt more like someone was intentionally trying to goat me into confrontation. I felt terrible for the other customer that was clearly having a great day and then having to walk into that. Gross, gross...

Great bagels places are difficult to find in our far flung corner of NE, but thankfully a quick trip to The Yard at Montavilla (a high-density food cart pod on 82nd just south of Glisan) solves the problem, as there is a Puddletown nestled just within its claustrophobic confines.

Puddletown is one of the best bagel places around, and not only for quality of food, but also their extremely reasonable prices. They make a mean smoked lox bagel sandwich (my wife's favorite), while I am prone to walk away with either a B.E.L.T. or the bagel burger, which appears to be a relatively new offering. And If you're not into the specialty sandwiches, they have a significant selection of different bagel types and spreads that rivals any brick-and-mortar shop, so you're guaranteed to find something you like.

And as an added bonus, you can snag a bag of day old (but still eminently fresh) bagels of all different varieties, for only $5, if you're early enough! All this, plus friendly service, makes Puddletown one of the tastiest, most affordable, and convenient bagel shops around! Now, if I could just get them to move their cart a little...