Cold Stone Creamery — Restaurant in Poway

Went in to get my kids ice cream. We told the guy that was helping us that our son has a severe allergy to peanut. Normally the protocol is that they will get a new batch in the back away from possible cross contamination. All this guy did was take the spoons and rinse with hot water and continue to get the ice cream where it was possibly crossed contaminated with the other flavors. He didn't take us seriously as he saw rinsing with hot water is good enough. We didn't feel right because there was a lack of knowledge on how to handle people with allergies so we left the store. .Every employee should be trained on how to accommodate people...

I went to this location on Saturday just to treat myself with some ice-cream. If I could give this place ZERO stars I would! The teens running this place is beyond disgrace, full of attitude, disrespect and I do think they are price gouging for ice-cream at this location. Also, God forbid if you ask them for something small like hot fudge as extra, they charge you an inflated fee for an add when you have already spent $15.00 on an ice-cream. I have been to this location 2 times and I will not be...

Cold boasts delicious ice cream, but unfortunately, my visit was marred by inattentive and unhelpful service. The staff displayed a complete lack of enthusiasm, and any attempt to inquire about the flavors was met with short, unhelpful responses.

For an ice cream shop, creating a welcoming and enjoyable atmosphere is crucial. In this case, the staff's indifference significantly impacted my experience. If you're looking for friendly service alongside your ice cream, cold stone might not be the...