Tropical Smoothie Cafe — Restaurant in Prairie Village

Tmobile Tuesday rewards customers with a free smoothie every so often. On this visit, this particular location communicated a policy where the individuals needed to be present with the QR code. The policy excludes individuals that cannot physically enter the store and even after explaining my family members are home bound I was told there was no way to make an exception. Even for minors with phone lines it seems to be an issue. Tmobile already has procedures in place with individual phone lines being verified before they can use the app and therefore the code. The outcome of utilizing the codes would be the same even if each member came in to use the code so I didn’t understand the point of this policy if they report an amount of free items per location to Tmobile. My thought for the business is that if people using multiple codes is an issue, then opt out of the “participating locations” and/or write policy with the Tmobile provider/partnership that explicitly excludes home bound individuals. This was an extreme inconvenience and poor customer service, but the person who was at the counter did their best and I appreciate him looking into...

I regret leaving them a tip… Placed an order for the wrong time. Called multiple times back to back trying to get ahold of someone to cancel it. No answer. Came to the store to have it corrected and got a hard time from the manager abt how they don’t normally remake food but this time he would. I didn’t ask him to Do this first off second he said it’s bc they’re losing money. This is a chain Restaurant I am sure my $20 is not going to hurt your business. Lastly when he came to give me my food he rudely dropped it on the table and walked away lacking manners and customer service. Love tropical but won’t come back here just bc of this experience. The attitude the manager gave was completely unwarranted and inappropriate. Doesn’t give him the right to react the way he did, as I stated previously I tried to resolve it ahead of time and...

I stopped in for a smoothie and lunch. The person who helped me at checkout was kind and professional, but unfortunately, the rest of the staff seemed unorganized and unsure of their roles. One team member appeared lost and didn’t know how to make a smoothie— the other girl had to remake the smoothie for me. It really makes me question the training process—who’s in charge of getting the team prepared? Better training is essential, especially if things get busy. This isn’t the first time I’ve experienced this either—it also happened at the NKC location. I hope management takes this feedback seriously and improves staff training...