Taco Bell — Restaurant in Providence

Paid for a crunch wrap box, they had no crunch wraps, but the manager would not replace it with anything else because I ordered on the app (WHAT!? I would have taken anything, I told that to the manager, anything, replace it with anything, I just want to get what I paid for and eat, but the manager seemed very impatient, slightly racist and wouldn't accommodate me with anything but a free taco coupon). Then had me park, left me waiting for my food, completely ignoring me, so I go around the drive thru again, watch the kid give my food to someone. Then run out, grab the food back, run back in and try to hand me this ripped bag of food that had already left the building. Are you kidding me? The employees here are straight up dumb. Before I drove off with no food, I called the kid incompetent. but I honestly don't think he even knew what that meant. Glad this happened, after I call corporate, and tell them about this incident that is all on camera, I know not to come back here and have food made by people this blatantly, flagrantly, stupid. I could only imagine what the food prep practices are like at this place. Never had a worse fast food experience in my life. I don't throw out the terms dumb and stupid often, as people are just trying to make a living and there is no reason to be derogatory, but when you are that dumb or stupid that it effects customers in an extremely negative way, and you can't perform your extremely simple, entry level job, you deserve...

Stop in for a dine in with my two children after a long day of work did not want to cook plus taco bell is a quick decent go to and by the house convenient walk. I've visited this location previously and the service was cool. Today was a completely different experience and one that has changed the way that I see this company so I highly doubt I will be spending my money here again under Lockwood and McKinnon management. I had placed an order at the mobile kiosk and made a half payment with card and half cash, to complete I had to wait for a cashier to assist me. I waited about 5min for the store manager to come over and then didn't realize the manager gave me change instead of taking my payment, which the kiosk only takes card. After waiting another time frame realized I had not been even given a cup and the manager didn't even tell me that the order wasn't even placed. So I was sitting there for no reason with two energetic children running ramped my hands were full. Simple compassion is all that I expect from the Yung man but instead was met with disregard, disrespect, and was told that I was making his life complicated by even voicing my opinion. If I had record the incident this for sure would have gone viral. Next time I will because the type of people these people are employing will surely run their brand...

So I came to this taco bell on 9/22/23 around 12 pm. So yes it was lunch time. Now I went inside because the drive thru had a long line. When I went inside there was bearly anyone in there. But I waited about 15 minutes be4 some1 even acknowledged the fact that I was waiting in line. The person infront of me said he ordered already n has been waiting 4 his food 4 about 10-15 minutes. So when I finally was able 2 order my food the lady was on the rude side. Keep telling me hold on so she can go talk 2 another worker. On top of that the card machine didn't work. So I had 2 wait another 5 minutes so they can rearing up my food in the drive thru. I got my food fast n it was hot. But my burritos was empty. Bearly any chicken or lettuces in it, but a lot of sausage. So much sauce that when I bit in2 it the sauce was everywhere. Now on top of all that the store was nasty n dirty. All kinds of liquids on the floor, n tables not clean. So trust me when I say this will be my 1st n last time here. I only still ordered because I had 2 take my medicines n had a 1pm appointment I couldn't miss. But I...