Subway — Restaurant in Pueblo

I ordered on mobile app which had a 20 minute pick up time. I had to wait another 10 minutes because in-person gets their sandwiches made first. Although staff apologized profusely and made several excuses for their tardiness, it took time out of my day. Next, one of the two sandwiches was made incorrectly. I called to let them know. WARNING! You will be inconvenienced again… You MUST bring back sandwich to get refund. Another 10 minute drive for refund plus another 10 minute drive to get back home to familial needs. Subway, 100% unaccountability. Customer, 100% inconvenience. Now, that’s customer service at its finest. I asked manager who is responsible for this policy and she said “ Joe “ made that decision. Like I’d know who the heck Joe is? Found out he’s franchise owner. I called and left message for Joe. Next, let’s see if Joe Delao is interested in talking business with an Honorary Business Doctorate about his poor policy and customer inconvenience policy. I will post update. If not resolved, I will go to corporate. On the good note, staff were friendly and the other sandwich was good but I doubt I’ll be back. I don’t deserve to be mistreated due to Subway’s incompetencies. Their mistake cost me 30 minutes of my time plus no sandwich for the hubby. I guess $9 was cheap for me to learn about another poor business policy but here I am ready to give my business to a business who practices with the...

We were not aware of the change in hours and got there about 15 minutes before closing... While one employee began making our first sandwich, a guy came out with a cart and began taking all of the meats out of the case. Most of the veggies had already been taken out from that case.

I also don't find it fair that the $5 footlongs are not honored in store after a specific time or if there is a glich on the website. Which brings me to my 2nd issue... Was told that in store they could do $6 footlongs instead of $5. Ok fine, well after the fiasco of trying to get our sandwiches made the way we wanted them, the little girl at the register was charging us FULL PRICE for both footlongs! The other girl and the guy had to help her. Still seemed high but whatever... The same girl at the register told me the week prior that the kids meal didn't come in its own bag or with a toy! This store has definitely gone...

I went to pick up 2 sandwiches for dinner, when I walked in the place I noticed there were flies everywhere, The employees that were there they looked dirty the girl that made my sandwiches did not have her hair tied back I don't know what's going on with the food industry in this world but people are too worried about looking cute instead of worrying about food safety I don't know maybe these managers need to buckle up and make these girls tie their hair back and wash their hands. I think The health department needs to go around investigating these restaurants. I will not be returning to this Subway and I will tell everyone else about the bad experience...