Romano's Macaroni Grill — Restaurant in Puerto Rico

The one star does not reflect the quality of services of Glory. Glory is a new server for Macaroni Grill. She served my wife and me. Glory was very diligent and explained she been a waiter for three days. After that, there weren't any glory days for us. The food was warm and too long. It does not reflect Glory's inadequate services. Later we saw Glory in a desperate mood crying and looking for help. How can management have a new employee take care of customers without proper training? Setting waiter and business to fail. We felt so compelled with Glory that I asked her to bring the manager to my table because I wanted to tell them one or two training things. We gave Glory her tips and march out of Macaroni Grill, expressing we aren't...

Very poor service. Took 17 minutes for the waitress to acknowledge us. Once we got our meal served, our server never came back to see or ask if we needed anything else...we finished our meal and it took our server another 18 minutes, meanwhile she was ckeaning tables and waiting on other people, she passed us 4 times during this time. before she asked if we wanted anything else...keeping in mind that I had stopped and asked about 15 min ago for more bread. Once we told her that we wanted to repeat the soup, she proceeded to start cleaning more nearby tables. We got out request about 13 min afterwards. Funny thing is, she was very prompt with our bill. The place was...

Awful staff. Unprofessional managers that don’t know whether they reservations or not. I called in advance for a reservation for my birthday for 15 ppl and they called me the night before to inform me that they don’t make reservations. They said I had to call Wendy at 8:30 pm on a Saturday night to coordinate the dining room for the next day. Awful customer service. If your employee made a mistake then own up to it and make it right. Don’t ruin my birthday. Well I’m taking my business elsewhere to a Puerto Rican owned restaurant. 👎🏽 I will never go to your restaurant again and will not recommend...