Burger King — Restaurant in Queen Creek

This location is consistently bad, and no one cares. Went to get the $6 "keep it real" meal, among other things. I had tried to order in the app, but the app was only working up to checkout, and wouldn't actually let me order. At the counter, I specifically asked for the "$6 keep it real meal", and they had no clue what I was talking about, despite the display setup right behind them. Once we got that cleared up, I ordered a few other things (about $25 total). After paying, I realized the price didn't match up to what I saw in the app, and found on the receipt I was actually charged $9 for the "$6 keep it real meal". I brought this up to the manager, so told me it was only in the app, and when I informed her that... 1) the app was broken, 2) the menu board has the $6 offer in big letters, and 3) if I ask for a $6 meal, but it's actually $9, that's a great opportunity to correct me on the pricing. She left to go outside and check the poster, and then came in and was just like "sorry i don't know why it's like that" and WALKED AWAY. No offer of a refund of the $3, or to change my order to something else. I didn't want a $9 meal. I was looking for value.

The soda machine had no ice (apparently this is the norm for this place). When I finally was given my to-go bag 10 minutes later, they didn't even have the meal for which I was overcharged for included. Luckily I discovered this before leaving, and had to go back to the counter, wait longer for someone to show up, and then eventually got my $6 meal that I was charged $9 for.

Complained to corporate, keep getting told that they've sent the report down to the local restaurant to follow up, but never hear anything back.

Great place if you like getting scammed for bad service...

This place has roaches the size of small mice I seen 2 of them next to the counter going toward soda machine the place is nasty pulled up to order food and they were all outside vapeing on those marijuana pens the manager was there with the whole crew I just left I can't believe this place they need tobget more people the kindest guy he was older white gentleman I came inside that morning he was doing cleanup or something but had the shirt on and was sweating like a pig I was getting to the door when he stood there golding it for me I'm unable to walk well so he held it open until I passed and I thanked him he said he would have gladly took my order and brought it to me but sometimes I like to sit and observe the surroundings and I tell you he was the only one working everyone else was playing on there phones and eating from the fry machine where the fries sit all day long but I will not be going there again they need new managers to get these kids in order they have to just get the kinda guys like the one that helped me but I guess he just cleans the place but we talked for a few minutes and said he was a manager for many places and there all this way nowadays nothing but kids that have mom and dad helping them out. But I haven't seen him lately I'm so unhappy I hope he found a better job he is a great chef showed me his website for catering and wow this is what burgerking needs a leader like this guy he knows his stuff.okay community don't go to this burgerking it's a real trashcan of a place thanks for...

Good day,

I want to express my sincere gratitude to your Employees at Burger King 15021. My daughter and I stop there at least twice a week. And I can say confidently that I have never had a bad experience and quite the opposite. The individuals who work at this location go over and beyond as to even remembering to add ranch to my order without asking. It may seem meaningless to some but it is truly the little things that count!! Their positive qualities include patience, knowledge, efficiency and these are truly impressive. Thanks to their help, I was able to move through my day with positivity that there are people who care about their customers. I highly recommend that you really make an effort to recognize them for their exceptional customer service.

Please share my email Directly to Management: If possible post this in all your stores that you are the DM for as an example that customers do care about the service we receive!! Again I am asking you to truly acknowledge the employees at this store and celebrate their outstanding practices and acts of customer...