Pizza Hut — Restaurant in Radcliff

I originally ordered the food to be delivered. I ordered the food at 611pm. I called and spoke with the manager, Bryan, at 720pm, inquiring where my delivery was. He informed me that he did not have anyone that does deliveries and that he depends on for dash to come pick it up and deliver. He started that he was going to push the order through again, which he did. I expressed my concerns about it being cold, and he assured me that it stays in a warming oven and that it should be like fresh when I receive it. I received the notification that someone from Door Dash was on their way to pick it up. It arrived at my home at 750pm. I did not receive the cream cheese that I ordered, and when I asked the driver, he told me that he spoke no English. I went into the home and opened the pizza box, the pizza was not cut all the way through and it looked cold, I thought no big deal I like cold pizza, it did not taste right because it was extremely greasy. The garlic cheese bread was hard and not warm and not cut. The apple desserts I ordered were in a smashed box. I tried a bite of the pizza and put it down, not good at all. I attempted to make contact with the store again, and the phone rang, and then a prerecorded message played over and over again. After listening to this for approximately 5 minutes, I decided to take all the food back to Pizza Hut. I was still on the phone when I pulled into the driveway of the plaza. It is 2 miles from my home. I hung up when I walked in. I waited and told the girl that it was not good and it was cold. She asked if she could remake it, and I said no, that I wanted a refund. She called Bryan over, and she said, "This is Raelene," to Bryan, and the storm started. I told him again that it is not my problem that he does not have delivery drivers, he exploded and said "I am sick of people like you not respecting food service workers" to which I responded I had been one in the past. I told him I wanted a refund for the cold food, and he told me that he could not do that as he did not have the authorization to do so that his general manager needed to approve it. He slammed a piece of paper and the pen on the counter and told me to write down my name and phone number and, after doing so, said, "My 4 year old writes better than that." I took the paper and ripped off the top part and rewrote my name and phone number for him, to which he wrote on the top, his managers name, Bridgette. Meanwhile, the lady who was originally helping me was able to get the refund process started. It was a heated conversation between he and I. I looked at her and asked if there was anything else that she needed. She asked me to put in my card, I did, and the refund was issued. He kept talking and telling me to leave his store, to which I told him that "I am done speaking with you" and he replied "I am not and kept saying get out of my store." I ignored him and asked the lady if there was something else she needed from me. I got my keys out, and Bryan said, " Take your attitude down to the other store up the road." Upon leaving, I attempted to make phone contact with customer service to which I was directed to their website. When I got home, I began filing a complaint with the chat feature. That is a big joke. I was on the feature for over an hour, to which I was extremely frustrated and told Hans to just have someone call me. He kept asking questions that had already been answered. When all was said and done, it was almost 9pm. Hopefully, they get someone to deliver pizza, but until then, they need it to not be an option...

What happened to Pizza Hut? We ordered 2 thin crust pizza and received something that resembled the texture of old biscotti. But not only that, the crust on both pizzas was bent upwards which gave it an odd look. Sauce was dried up and dark, pizzas were cold and just... horrible. If it weren’t for coronavirus, I would have taken those “pizzas” back to the store and ask the manager if they would eat that. Obviously, quality control is a thing of the past, as is customer service at this Pizza Hut location. When the online tracker showed my order was delivered, yet no pizza was actually here, I had the nerve to call the store to inquire only to talk to a female that gave me the impression she couldn’t care less. Be what it may, the pizzas finally made it to the house but were cold, weird looking, tasted disgusting and landed in the garbage. Definitely...

I placed my order on the phone 6 pizzas. 2 supreme pizzas and 4 of the 10 dollars pizzas. The lady on the phone told me 15.99 for each Supreme, and I told her there was a special for supreme pizza for 12.99. She checked it and agreed to correct the prize. I went to pick up the pizzas and I was not allowed to come inside the store. They gave me my pizzas at the door. Later, when I checked the receipt, I realized they charged me 15.99 for the supreme pizzas. I called and they said someone will call me back tomorrow. I hope they fix this problem in the right way. The pizzas were fine, but it is always disappointing to find out extra charges.

*update After some attempts, I reached the manager, and He agreed to reimburse the extra charge. Before they offered store credit, but it was for church , we do not plan to...