Bruegger's Bagels — Restaurant in Raleigh

Food is great, but service is bad. Ok for take-out, not good for dining in.

Had probably one of the silliest interactions with staff today. Ordered a sandwich. They asked for which bagel and I said the bagel type. The cashier stated they were out in which at first I said "oh my bad" and look over to see what else they had. When I looked over, I noticed they had the bagel I wanted (it was the last one). I stated this, and the cashier admitted that their glasses probably hindered their vision and asked which other bagel I wanted. I ordered a different one, but it was the most careless and probably dumbest thing I ever heard. I could see it, they "couldn't" see it, and just didn't care.

It was a silly thing, but what I took it to be is that either there was something wrong with that bagel, or it was being used in a different order. I would have been ok with those 2 answers, but I don't understand how or why someone would tell me they are out, when we both looked at the same exact thing.

I continued the order since I was on a simple lunch date, but definitely will not come back for yet another year if this location is still open.

Aside from that, the inside eating area was definitely not the cleanest. It wasn't my first choice to begin with, but my date wanted to try it out. They also were not...

Just left this place and wanted to share my experience. I ordered the double stack on the new hash brown bagel with a side of hash browns, plus a blueberry bagel with cheddar cheese, bacon, and strawberry cream cheese. After placing my order, I waited 4-5 minutes before being told they were out of the hash brown bagel. No big deal—I substituted the bagel and waited.

While waiting, the employees were chatting and laughing while working slowly, and their manager Brad was standing by but didn’t step in to help with orders. I figured, okay, sometimes things happen. But then, about 10 minutes later, one of the two employees on the line said they’d been out of blueberry bagels all day. The other employee even called it out to me like I couldn’t hear her—this should’ve been mentioned when I ordered.

I asked Brad for a refund due to the multiple inconveniences and wasted time. As the person in charge, he allowed this kind of service and employee behavior. I ended up going to the location down the street, and while they were out of hash browns there too, the customer service, atmosphere, and speed were much better...

I've been going to this location for over 15 years. The first 8 years were excellent. Good food, good service, welcoming atmosphere. The next few years, despite the horrible service (there was one employee in particular who was extremely rude - I could never understand how she was kept on for so long), I still enjoyed the bagels and coffee. Then, they got rid of my daughters' favorite bagel, stopped selling my favorite seasonal cream cheese, closed the dining area, and changed the ordering structure, but I continued my patronage without complaint. But today, it impacted my wallet and I have to say something. I paid over $11 (+ the required tip - don't say it is not required, NO TIP is not an option on the online pad) for a Western bagel and large coffee. I asked for the bacon extra crispy. Not only was it not crispy, it was undercooked and EXTREMELY greasy. It was so greasy, that it drenched the bagel. There were barely any veggies and NO sauce. The grease had drenched through the paper bag onto the leather seat of my 8 day old car. ...