McDonald's — Restaurant in Rancho Cordova

Food is like any other McDonald's which isn't the reason for such a low rating nor is it rated low for service except the lack of using an app they promote for customers to save. Now, last week, I went to McDonald's to get my daughter a quarter pounder trying to use the app and was told that they don't allow customers to use the app -at all-. Today, I went to redeem the code from doing the survey but in the meantime, questioned whether or not they take the app. I was literally told that they do. When I was told this I was shocked considering last week, I was denied. So, I spoke with the manager and he informed me that they DO take the app at this location but they DON'T take app coupons for drinks or sandwiches...smh. When I was there, there was an app coupon for a sandwich on it for that store last week as well as this. I laughed asking him what on earth the app is used for considering they don't take it for those reasons...omg. I drove off and when done eating my fries, noticed the advertisement on the fry container of the app and downloading it for coupons/sales/promotions. LOL

Don't get me wrong, the girls here were very polite and i appreciated that. Customer service is...

This is the worst branch I have seen in my life I did order with a girl her name is Michelle she did ask me like tow times what i need and after she got my order she told me i have to pay first window i drive thru the first window and after 3 mins she called me from the second window and she said back up and she asked me again about my order i told her and paid and i double check my order i found it wrong i walked out from my car to the first window to see whats going on and i found the girl laughing with her co-workers i told her about the wrong order she argue with me and took my card give to the manager which is the rudest man I never seen in my life his name is Jeremy I told him what happened and I thought he will at least apologize about what happen from the girl but he said she asked me and I didn't correct her and he told me am rude and am not welcome to come back again because he does not need my business food was so bad cold fries was brown soggy and sucks sucks Spent almost 13 minutes in this bad McDonald Never go back and not...

I usually only go to McDonald's for the sweet treats. This was my 2nd time ever going at this location and once again I left empty handed. The 1st time I went was about a week ago. I promised my daughter ice cream for being a good girl all day and helping me with her baby sister. Well of course the ice cream machine was broken here so we ended up driving to the McDonalds on Fair Oaks instead. That was strike 1. Well yesterday we went to get apple pies, the cashier gave me 2 different totals so I was eagerly awaiting my receipt to ensure I was charged correctly on my card. Well we go to the 2nd window to get the 2 pies and what do you know, they only have 1 apple pie. She offered a strawberry and cream instead. I immediately said no and requested a refund. She left and came back with $2.15 in cash. I still haven't verified the amount on my card but it better be only $2.15. There won't be a 3rd strike because I WILL NEVER GO BACK TO THIS...