Taco Bell — Restaurant in Rancho Santa Margarita

Literally the worst. If I could give -1,000,000 stars I would. My son went to get food for me tonight with his friends and came home with no bag because the bag broke because they decided to sit through all the food in there with no wrappers and no lids. I called them and they hung up on me and then I called them several times after that it’s not just for my number from my sons number as well and no one decided to call the first time they picked up they said no manager was on duty which is a lie because You need to have a manager or lead shipped on duty at all times. So I cannot wait to go and see what they have to say to me when I have to take a break over tomorrow and talk to the manager if there is actually a manager at this time. Every time my son and my boyfriend go in and order anything that’s vegetarian or substitutions it’s always wrong. Every single time it is...

The adds say today is free taco day. Because the Dodgers stole a base so we get to steal a taco. I went to the website and it said free tacos from 11:00am till 12:00 midnight or intill they run out. I arrived at 12:00 noon and asked for my free taco and was told they were only giving them away from 2:00pm till 6:00pm. I asked if I could get mine now because I was already there. I was told "no" and watched them turn away at least 10 other people away. They either need to update the website or follow what it says on their website. They offer a free taco to promote their business, but if they turn you down once you are already there it does the exact opposite of what...

And the award for best customer service goes to this gentleman who knows exactly what to say to pull me ,you anyone out of monotony that has us walking with the Hurd like zombies on a mission to feed...it is the one and only Monte W. Who seems to have an inside joke tailor made for most everyone that walks in the door. He zaps you and, or me out of that trance and back to reality with human interaction. A rarity these days. His ability to interact with kids,young adults, adults and seniors gives me hope for a positive future. The food here is great since they make it a point to make you exactly what you ordered. Don't forget about...