Rita's Italian Ice & Frozen Custard — Restaurant in Randolph Township

Forget the rest, Rita's Italian Ice reigns supreme in the world of refreshing, flavorful treats. Here's why Rita's blows the competition away:

Flavor Frenzy: Walk into a Rita's and you're hit with a wave of mouthwatering options. They have a ridiculous (in the best way) variety of flavors, from classic mango and cherry to out-there picks like cotton candy watermelon. Plus, they rotate seasonal flavors, so there's always something new to try. Real Fruit Fusion: Unlike some Italian ices that taste vaguely fruity, Rita's packs a punch of real fruit flavor. You can practically taste the sunshine in every single bite. Texture that Tantalizes: Rita's Italian ice is unlike anything else. It's smooth and creamy, but with a delightful, light, and refreshing texture. It's the perfect balance between icy cool-down and flavor explosion. The Custard Combo: Rita's doesn't stop at just Italian ice. They offer delicious frozen custard, and the combo of the two, their signature Gelati, is pure magic. Creamy custard cools down the vibrant ice, creating a textural and taste bud party. Sweet for Every Sweet Tooth: With so many flavors and portion options, Rita's caters to everyone. Want a full-on brain freeze? Grab a large cup. Craving a lighter treat? They have sugar-free options too. Sure, you might find Italian ice elsewhere, but Rita's takes it to a whole new level. It's a delicious experience that keeps you coming back for more. So next time you're craving a cool treat, skip the generic and head to Rita's. Your taste buds...

Unfortunately, our experience at this Rita’s location was disappointing due to the poor customer service. The employee behind the counter, Arianna, was incredibly rude from the start. She rushed my husband while he was trying to order, and when I politely asked her to repeat herself (as I’m slightly hard of hearing), she rolled her eyes dramatically and responded with noticeable attitude.

When we received our custard, I kindly asked for a bit more sprinkles, and instead of a simple “sure” or “no problem,” she gave me a nasty look, snatched the cup from my hand, and rolled her eyes again. After handing it back, we still said “thank you” — to which she gave no response and immediately turned her attention to the next customer without any acknowledgment.

Customer service really matters, and this interaction left a bad taste in our mouths. Hopefully management sees this and takes steps to improve the staff’s...

I’m sorry I was really trying to avoid writing this, I have been coming here for quite a while, but time after time I’m thinking it’ll get better but to be honest it just keeps getting worse. The service is the problem not the quality of the food. I’m sorry but on a busy night and you have four people working including the manager, im assuming a woman wearing a blue shirt ( who was basically was trying everything to avoid doing any work ) can’t allow one person to take orders, make all the orders and ring up. On top of that I waited all that time and I asked just to double check and even though confirmed correct , my order was still wrong. If my family didn’t like certain items at Rita’s and I didn’t want to support local business I would not go back, but something definitely needs to be reassessed...