Arby's — Restaurant in Rapid City

Tonight my husband and I went through the drive through of this Arby’s and sat at the speaker for about a minute before I asked if anyone was there. A woman replied back “be with you in a minute” and didn’t say anything else. Shortly after a man came on and said “go ahead and order”. Although the lack of greeting and short manner confused us, we went ahead and ordered. We pulled forward and waited about 5 minutes before we got to the window. At the window we got our drinks and food and then drove off. As we left the parking lot we noticed that there were several sandwiches and no fries, which wasn’t what we ordered. We turned back and went inside with the incorrect food order to get our order. Once we got inside, we noticed a man standing by the counter and no one else besides a few employees. After a couple minutes, a man came up and gave the other customer a bag before coming up and asking what I needed. I explained that the order I had was not correct and described the order I was given, as well as what I ordered. After hearing what was in the bag I was given, the other customer said that was his order. The employee, a man named Sean, took my bag and gave it to the other customer before taking his bag and handing it to me. I believe that giving food that was taken out of the restaurant to another customer is a health code violation. At least I would never want to eat food that had been given to someone else through the drive through. I looked in and saw three fries as well as a few other things. Again not what I ordered. I said that this still wasn’t my order as the other customer said that he was missing a fry. Sean took the bag he gave me and asked the other customer what size fry he was missing. After hearing a large in reply, he took a large fry out of my bag and gave it to the man and then handed me back the bag he gave me and said “there it’s your order”. At this point I didn’t want to eat food from a restaurant that gave people food that had been previously handed out and I also didn’t want to give business that treated it’s customers so poorly. I asked for a refund and Sean just turned around and gave me a pen before telling me to sign a receipt. After signing, I asked if the manager would be in tomorrow. Sean replied “I’m the manager so yeah” in a very arrogant tone. I asked again if the store manager would be in tomorrow and what time. He told me when he would be in and I said that I would like to talk to the manager the next day. Sean didn’t say anything and walked away. Overall a very unprofessional staff and a management team that I believe should take good...

Big sign in the window that says 2/$6.00 fish sandwich. Ordered 2 and paid $3.59 each. When I mentioned this at the drive-thru window the girl simply said, “Oh is that sign still up? Sorry about that”. I called and spoke with the manager who stated there is NO sign stating fish sandwiches are 2/$6.00...where was the sign...on the window or in the restaurant? Where did you see it?” Who the hell cares where it is...look at your own building and remove the sign if it’s not valid anymore? Reply... “We never offered our fish sandwiches for 2/$6.00”. I read the sign and it was indeed there. The sandwich, by the way, was terrible. It was dried out and soggy on the inside. Don’t waste your money on this place! James Earl Jones should be ashamed to promote Arby’s. See below: Arby’s 2 for $6 Value Menu

April 1, 2021, By Matt Arnold

Arby’s has a 2 for $6 Value Menu that lets you pick between the Buffalo Crispy Chicken Sandwich, the Crispy Fish Sandwich, Roast Turkey and Swiss Wrap, or the Classic Beef ‘N Cheddar. Arby’s posted the deal on...

WORST ARBY'S SERVICE I HAVE EVER HAD. They couldnt have gotten my order any more wrong if they tried. I was on my lunch break, drive thru was taking forever. so i pulled out went inside. which was filthy, the sode machine was full of liquid with no tray so you just had to hold your cup as you filled, otherwise it'd be soaked. after waiting 20 minutes over my lunch break my name was finally called, i grabbed my order and ran out the door needing to get back to work asap as i was already late. open the bag to find no marina with my 6 pc mozz stick (which i had asked for but should be included regardless even though he never asked) that was upsetting, im not eating dry mozz sticks. so i open #2 medium roast beef, or what was supposed to be.. only to find a ham and cheese, disappointed but hungry i tried it. disgusting. this thing was soaking in nasty nacho cheese like substance, there was more cheese than meat. $18 down the...