Popeyes Louisiana Kitchen — Restaurant in Rialto

I don't frequent Popeyes very often. I can count on one hand the number of times I've been in the past year. That being said, I didn't feel the need to comment until tonight.

I am currently suffering through a bout of indigestion, but I'm willing to write it off as an effect of having an overly rich meal after a few months of fairly unoffending fare. But it made me reflect on my service from Popeyes--and what I recall was actually stellar.

There was a bit of a line last night around 8:30p-9:00p. For a Monday night, I think that's totally fine. I had no issue with the wait time, especially when I consider how friendly and energetic the servers had been when I both gave my order and when they took payment.

People must have been ordering a lot, hence the lag. No sweat.

When I gave my order, the young lady was very friendly and cheerful. I could hear it in her voice. She may have been on the fast speaking side, but I had zero doubts in her when she repeated every item on my order with accuracy. And to be fair, I ordered quite a bit for one guy on a binge (popcorn shrimp combo, iced strawberry lemonade, Cajun fries fresh, crispy chicken sandwich by itself, two apple pies) . They warned me that it might be a seven minute wait for the apple pies, and I was fine with that.

When I got to the window, the cashier was not the same as the gal who took my order as she wasn't aware of the wait time until I asked about it. But even still, she was just as courteous and expedient, and I didn't feel like I was a nuisance, which can sometimes (or often) be the case at any fast food joint with a jumping drive through. She verified the wait, and kindly instructed me to pull around in front so that when my order was ready, she could hand it to me.

It wasn't as long à wait as I thought. The items in question must have been dropped the moment I placed the order, because I barely waited 3 minutes before I was on my way. The cashier was cheerful and energetic, and I responded in kind, happy to have everything I asked for.

I love Popeyes. It's not something I can eat everyday due to the fried content doing a number on me, but I would definitely have it more often than I care to admit. And I would be more than happy to return to this joint again for the amazing service I...

I placed a Togo online at 8 pm to pickup at 8:50 soon as I placed an order they prompted my order was ready. I pick up my order at 8:50 get it home and the whole order was bad the chicken was all scrap pieces that didn’t sell during the day I ordered a 8 piece meal and they gave me maybe 15 pieces of dried out breading no real chicken because the were less then a 1/2 inch thick and the Mac and cheese was overcooked and curdled one big pile of mush. I called the store asking for a refund they said it was an online order so they would not refund me and that’s the way they cook the Mac and cheese. Tried online customer service and they wouldn’t give me any money back only a coupon for half of what I paid on my next visit ( Never Again) when I refused the offer they offered me 2500 points I refused the offer again asking for a full refund and I told the I still have all the food to give back to them so they can sell to someone else. Now I receive a message saying my case has been closed and to reopen another claim to start again. I tried to open a new claim online and they put me in a loop saying case has been closed. So I call the corporate office they take your phone number and hang up on you saying they will send you a txt for further assistance All it was is a link back to the online help same one that had me blocked. Bottom line they serve you crap and if you complain the keep all your money and block you from customer service. SAVE YOUR MONEY AND GO SOMEWHERE ELSE BESURE TO TELL ALL YOUR FRIENDS AND COWORKERS I WORK IN A HOSPITAL SO I HAVE 4000 coworkers and lived in the area...

"I'll have a number two with an unsweetened tea and Cajun fries." "Two sweet teas, will there be anything else? "No, I want the number two meal with an unsweetened tea." "Oh, you want the number two combo and a sweet tea." "No, I want unsweetened." "Yes, we do have sweet tea." The manager noticed there was confusion and takes over the register. "I want the number two combo with Cajun fries and an unsweetened tea." "Sure, the number two combo, Cajun fries and a tea." "Yes, I want the unsweetened tea." "Yes, we have sweet tea." "Unsweetened." "Sweet tea?" "No, I don't want any sugar in it. Unsweetened. Tea without sugar." "Oh, okay, you want no sweet tea." "Yes."

I got my number two which is their new blackened chicken sandwich, which I was excited about, plus my Cajun fries, and of course my unsweetened tea. I was concerned the sandwich was going to be too much because it was very dark, but it had no flavor. It's as if they used dark food coloring because how you can have Cajun chicken without it being spicy, I have no idea. The Cajun fries were equally meh. At least I can say the tea was good. I gave an added bonus for their dining room. I got my food to go but was impressed how comfortable it looked for a fast food restaurant.

I've never liked or disliked Popeyes. Their food is just filler mostly. I thought for sure the new sandwich would change that....