Dulce By Dori Bakery & Sweet Shop — Restaurant in Rich Township

I saw the reviews for Dulce by Dori and decided to go to this bakery for a custom cake for my sister's birthday party. We just lost our mother so I wanted my sister to have a good time to take her mind and heart off from grieving for a little bit. I wanted to get my sister her favorite cake which was a pineapple coconut cake filling with butter cream frosting. I submitted an online request for a custom cake and followed up with a phone call. I spoke with Dory and she took down my order details which was a pineapple coconut cake filling with butter cream frosting. I called again and a couple of days and spoke with Dory to make sure everything was ok and that the cake would be ready for pickup this past Saturday. I also confirmed with her about my cake being a pineapple coconut cake with buttercream frosting. Dory again confirmed with me that my cake was going to be as ordered. When I came to pick up the cake this past Saturday, I noticed there were some details that I asked for that was not on the cake. Dory asked if she can correct the missing details and I said I would wait. Dory wrapped the cake up very well for me and helped me to the door, BUT before I walked out the door, I asked again if this was a pineapple coconut cake. Dory, again told me it was. The next day we bring out the cake( which was a very pretty decorated cake), in front of friends and relatives, I was TOTALLY EMBARRASSED because the cake WAS NOT a pineapple coconut cake that I promised my sister. The filling was some very scantly provided cream. Dory not only didn't pay attention to details that I asked for on the cake over the phone and on the online submission, SHE STRAIGHT LIED TO MY FACE, and let me walk out her bakery, knowing she screwed me. Of course when I tried to call her, my calls went unanswered. No surprise my calls are being dodged. Dory where is your integrity? You have showed that you really don't give a damn about your customers. You will NEVER have to worry about me using your services again and wherever I see your business name, I will share my experience. You owe me, my sister and family an apology. You know you were wrong that's why you won't...

Dulce by Dori Bakery & Sweet Shop is one of the BEST custom bakeries and sweet shops in the Chicagoland area. Now keep in mind this isn’t the place for donuts and danishes but it’s the place to get taffy grapes, custom cupcakes, custom cakes and pies, cheesecake in the jars, specialized apples such as taffy, oreo, strawberry shortcake, cereal, you name I saw it all. With the closing of Angelica’s bakery, this will become the new spot to grab the “ Carmel Cakes.” You feel like a child in a Candy store when you step foot in Dulce by Dori Bakery & Sweets shop. I have taken a few photos just to show EXACTLY why and how I could’ve wanted to eat EVERYTHING in the place. Look if you’re into sweets, you have to go here like RIGHT NOW! I promise you’ll just want to buy everything they have to offer. Checkout the photos I’ve posted. Also they cater towards special occasions such school, corporate, marital events, reunions, retirement parties, collegiate events, repass services, bridal showers, weddings, gender reveal parties, baby showers,...

I don’t leave many reviews so when a business really leaves an impact on me whether good or bad, I make it a point to write a review. This bakery and its owner are definitely gems. Dori is a sweetheart and everything that is made there is DELICIOUS! All of the cupcakes are to die for, even just plain chocolate and vanilla. That’s how you know a bakery is the bomb when a plain chocolate cupcake has you on cloud 9. Dori was able to accommodate me on such short notice for a gender reveal cake. The cake was not only beautiful but it was delicious. I would post pictures but an unfortunate accident occurred before I could get really good pictures :(. However, I will post pictures of the delicious cupcakes. This place is a definite must visit. After the first visit I’m sure you will be coming...