Cozumel Mexican Restaurant — Restaurant in Richfield

This establishment has been our go to for Mexican cuisine and we have been longtime customers here. Ever since we moved to the area we have made it a tradition to come here for Cinco de Mayo. We came here this week for Cinco de Mayo. We arrived at 7:30 PM And the hostess stated that we had approximately a 20 to 30 minute wait. Not a problem as the experiences that we have had here were so great that we did not mind the wait. After about 20 minutes of waiting a group came in after us and were immediately seated. We continue to wait at about 30 minutes. Another group came in and were immediately seated, but we continued to wait. We asked what was going on and the hostess would not give us an answer. One of the waitresses from the floor came to where we were waiting and took the group behind us that came in after us and seated them. Finally at about an hour of waiting and asking the hostess what was wrong they started to escort us to the dining room finally. Just as we are being seated, three drunken men pushed past us, almost knocking my daughter down and took our table I asked the hostess what was going on and she said that we would have to wait for another table. We decided to leave as we don’t like being treated this way. We are very tolerant people however we will not be returning to this establishment, even though we are longtime customers. My young daughter states that she does not feel safe coming here anymore. We will be looking for another establishment to enjoy authentic Mexican cuisine without the hostility and poor customer service. I’m very disappointed in this establishment. The fact that the owner was on site and witnessed this was even more disappointing as nothing was done and we went home without being able to enjoy and celebrate...

I called in ; ordered 6 tacos ; 3 hard and 3 soft . They literally told me my food would be ready in 5 min. Like what, that’s fast . Then I asked for a SIDE of sour cream and guacamole 🥑. The gentleman wasn’t clear enough and didn’t explain that apparently they don’t do that; which made no sense. That’s the first time I’m experiencing that. Ok , I go to pick up the food , and something was telling me to look at the receipt. I look and the restaurant charged me 6.95 for guacamole dip. I told the gentleman I never ordered dip why did u charge me . He began to tell me that they can only sell me it as a dip and not a side. Which again made no sense. Then I saw that ok , you greedy people charge me 7 for dip and didn’t even give me chips . Which by the way he wanted to charge me for, but thank goodness didn’t . The taco shells were soggy and the meat looked old . Everything was cold. The big reason why I gave this restaurant a low grade because the greed in them; and the fact you want to triple the prices and sell me low grade food . If the food was quality then fine but there’s absolutely no quality in the food. You can buy better guacamole at Heinens for 5.99 and you will get more for your buck. Beware the greed is real! Word of advice , have a little compassion for your guests and the people that buy your nasty food . Being Greedy cause the country is in inflation , isn’t the...

We came for dinner and tried to add 2 people to a party of 5 they could not accomodate... so the other party of 2 (US) sat at a nearby booth. The group of 5 ordered their food and drinks and got everything right away. The waitress took our drink order and brought it quick enough but screwed up my drink. I ordered a rasberry daiquiri. I got a raspberry margarita....IM ALERGIC TO TEQUILA. I waited 15 mins.for the right drink....after inquiring with 2 other people who were not our watress, She vanished. I wound up with a strawberry daiquiri...so I built a bridge. We then waited 45 minutes For a waitress to take our order(she never did)...the manager over heard me tell our group tnat our drinks were 1/2 gone and if the drinks are gone before our order is taken we were paying for our drinks and leaving to get a pizza.. so he took our order...the rest of our party finished their food and was waiting on their bill when our food final ly showed up....another 30-45 MINS. AFTER... The plates were hot but the food was barely warm at best. A bus boy or a cook brought it out and started chastizing me for being disgusted with it all. We were ignored while all the larger parties of 4 or more were waited on. In the end there was no offer of compensation and we left Zero tip. Worst experience EVER.We were in from out of town on business will...