Wendy's — Restaurant in Richfield

As an Employee currently working for the same Wendy's, I must say I am shocked at some of the bad reviews I've seen on here. First things first; the review where someone spit in the food has been debunked as a lie on the woman with small children's part, as ALL the managers countlessly reviewed the security tapes of cameras pointed directly at the sandwich line, and found NO footage of ANYONE doing it. Another thing (which I ALSO think sucks) is when the cashier is not allowed to take your order yet. YET being the key word; the reason we do this is because both cashiers are only supposed to take two orders at a time EACH to prevent the sandwich maker from getting overwhelmed. We also do it because of the screen showing the food we need to make. The grill guy can look and see what he needs to cook, like the chicken and beef patties, but if you get 10+ separate orders on a screen that only shows 4 at a time (2 if they're large orders) then the customers will still be waiting anyway for food to cook when the sandwich person has finally caught up :( they're only allowed to make TWO sandwiches at a time, unless they have help from the manager to speed thing along, in a rush, and they really are trying they best to be quick and accurate. And sometimes they're trying to make the sandwiches so quickly they just don't notice that they're not supposed to add something, it's just muscle memory, they're not specifically ignoring your requests, I promise!

At Wendy's we try to take each and every customer into consideration, and make them feel like our store is a store worth coming back to. I rate it four stars because it IS great, but there's ALWAYS room for improvement. the only problem with food I've noticed is that the new people always think it's okay to serve expired fries, but other than that, everything is...

Of all the times we have dined in or did take out, this was the worst experience I have had personally. We chose to dine in today, we ordered our food and got our drink, everything was great to this point, a young lady brought us our food, we both opened up our hamburgers and took our first bites, I noticed that my meat looked pink, so I took another bite to be sure, and it was pink, I looked at my husband's hamburger to see if his was pink as well, but his was cooked all the way through. I went to the register were we purchased our meal and a young lady came forward, I showed her my hamburger and told her it was pink and not cooked all the way, I told her that I compared it to my husband's hamburger that was cooked all the way done, she said well bring me the pink hamburger then, I told her the one I had in my hand was the pink hamburger, she said that one was cooked all the way done and if I wanted another one I would have to pay for it. I turned from the counter, throw the hamburger in the trashcan and went back to our booth while my husband finished his meal. Now in the meantime, there was another table next to ours that had 4 customers at it, that the person from the front counter was swooning over, because they complemented them on the cleanliness of the restaurant, and yes the restaurant was very clean and looked great, the staff brought each one of them a medium sized Frosty, but they refused to fix me a new hamburger. Very disappointed to...

On a road trip and stopped to stretch our legs here. Walked into the restroom and watched a male employee walk out of the pooper stall and splash cold water on his hands with no soap and walked back into the kitchen area. It took 20 minutes to get our order ready but don’t worry we got to listen to stories about the staffs personal life the whole time. It sounds like one of them needs to dump her boyfriend and the other one is trying to set her up with someone, during our wait we also got to meet three of their friends that stopped by to talk to them about a party. I gave it two stars instead of one because it was so horrible it became amusing, I looked around for hidden cameras a couple times expecting it to be a...