Dunkin' — Restaurant in Richland Township

We rarely eat out because we prefer eating healthy but needed to stop for something fast today. Saw a fly sitting on the donuts and informed them, but the two teens (not mentioning their names bc they're children) didn't make a big deal about it and left the donuts there. I did ask if there's ever a manager there because of the issue, but I was told that the manager is there only in the mornings. A lady came in after us and purchased donuts, and they let her buy them, despite knowing what had happened. I did notice that they were leaving the drive-through window open the whole time we were there. I informed one customer about the fly being on the donuts, but the customer didn't really care. The teen male didn't take my complete order. I noticed when we sat down to eat. I went back to inform them. The male teen apologized, and I said it's okay. (No big deal) The teens came towards me after I saw the female teen laughing and informed me that they contacted the manager, Menisha (I'm sure I didn't spell that correctly) and told her that I was telling customers about the flies. I told only one. 🤷‍♀️ I asked the teen girl if she had informed the manager about the flies because what's being done there wasn't right. The teen male suddenly had an attitude asking me what's not being done, right? Otold him the flies, leaving their vomit on the donuts. I mentioned something like there was no need for an attitude because I wasn't giving him an attitude. I told them I'm a respective, godly woman, and I understand that they were just teens and mentioned how I have different age range of children. He accused me of giving him an attitude when I went to inform them about my incomplete order, and I reminded him that I did mention that I wasn't feeling well and did say that "it's okay." He simply said I didn't hear you say that." I said I was leaving, and he asked if I said I was calling the police, and I said no. I said I was leaving. I then said there was no reason for me to call the police. Waking to my vehicle, my young daughter said wow mom they were being so rude, and you were being so nice and respectful." They shouldn't have children working there alone. Will not be...

Using the drive thru I ordered an everything bagel with vegetable cream cheese. Drove two blocks to find out the bagel was hard as a rock and burnt. Drove back. Went inside to tell them. The manager immediately gave me an attitude claiming it was because I had an attitude Girl I’m just upset you tried to serve me a rock and think it’s ok but not once was I disrespectful to you and not once were you apologetic or smiled. You were immediately annoyed before I even opened my mouth. she told me that they overcooked all the everything bagels that morning and then asked if I’d like a different one. I asked why they wouldn’t just throw them out and think it’s ok to serve them to people. She then told me she’d get in trouble if she threw them away. Shame on her upper management if that’s true. I reordered a plain bagel and received a refund for the wrong one. Got in my car drove off only to find out the second order was now incorrect. I had ordered veggie cream cheese and was given plain cream cheese. the rude management, terrible food, & incorrect orders will keep me from this dunkin. I’ll drive up the street where I get better service, correct orders and a smile. I will note the only nice person here was the young lady at the drive thru who gave me my order originally. You should make her manager. At...

First and last time here. The Dunkin up the street is so fast and efficient. This Dunkin is slow with poor customer service and management.

OK, here we go! When I was pulling around the building to go through the drive-thru a woman cut me off and pulled right up to the menu board. I tapped my horn and said “Really?” In which she tells me to get over it. When I told her that society flows better when people follow the rules she proceeded to give me the finger and use profanity. When I said “Nice Language” she told me to “Eat her Ass”. When it was my turn to order, it was obvious that the order taker heard the conversation. I suggested that she make Stephanie go around the building. Not only did that not happen but when I came around the corner I saw them presumably laughing at me. I asked if she would think it was funny if someone cut in front of her and then people laughed about it? She said no as her and her manager continued to laugh. I probably could have spent $1,000 a year there and instead I won’t be back. I hope the laugh...