Dutch Bros Coffee — Restaurant in Richland

Update from the review below a month ago.. Today, 8/30, Wife wants a large candy cherry fizz blended..Same girl as below...Wife orders and the girl says how do you want that? Um we said blended... Then she just walks away... Come back to our vehicle and says..what did you want? We order wifes drink again..I wouldn't order a water from this girl and literally I didn't get anything..If we come back and she is still here I will just drive over the curb to leave.....Lots of 1 stars in the last few weeks and they really aren't fixing anything..Not sure this management cares about the reviews...Good thing Starbucks gives good service. Previous July Post- Wife wants a Mudslide mocha coldbrew, lactose free. Here is how the conversation goes in a very loud voice since the music is too loud. Wife - I would like a mudslide mocha coldbrew lactose free, whats in it. Server - Our cold brewmix and 2oz chocolate milk. Wife - Can I get that with chocolate syrup instead? Server - No. We need to make that with 2oz chocolate milk. Wife - So, no chocolate syrup? Server - We only use chocolate milk. Wife - What if someone is lactose intolerant? Server - We can use chocolate syrup. Wife orders one with syrup as I shake my head and laugh... Server asks me what I want, 3 words..Large blended Trifecta. Reply, a large blended what? OMG turn the damn music down!!!....Wife gets her drink, no soft top. Send it back, and its fixed. Visit here often, never saw this gal before but she needs to learn her options to become a barista....AND turn the music down so we don't...

I was there in Grants Pass when my high school acquaintances opened the first Dutch Brothers. Back then, it was a phenomenon. Awesome coffee drinks made fast, with a smile, and with pride in the coffee preparation. These days, the coffee is... well, how can one tell? The focus has shifted to syrupy drinks with catchy names and the actual coffee might be great, but you'd never know. I can't blame the company for chasing a market, but as a lover of espresso and the artistry of baristas, I just can't frequent this chain anymore.

Sadly, BlackRock ruined my other favorite chain.

If you want great coffee done traditionally, by people who know espresso, there's really only one place in the Tri-Cities, and that's Rockabilly in Kennewick. For drive-thru, Blackbird in Pasco.

This isn't the fault of the staff. They're always courteous, even if it feels like they're coached to make small-talk. It's the menu and the market.

On the other hand, if you don't care about coffee at all, and you just want a bucket of syrup spiked with a Red Bull - This Is The...

I went here today and asked for a not so hot cocoa for my 4 year old which I got within a decent amount of time but when I received it, it was way way to hot for my four year old and the persons response was it couldn’t be over a hundred degrees 🤦‍♀️ I will not be back for any warm kids drinks what I was given was almost to warm just to hold let alone drink! I handed it back to be fixed and he literally grabbed it and handed it right back and said let it cool down for a little while. Highly disappointed ☹️ the not so hot cocoa is the only reason I went to treat my daughter for today and she couldn’t even have it :(.

I never usually complain I usually love it here I come here often and have never had this issue i usually use this place as my go to. I just felt a bit...