Elephant Thai — Restaurant in Richmond

I ordered a pick up order. I just got home about 30 minutes ago and starting trying each dish. Basil beef, wonton soup, spring rolls and the dried pork flakes since it was BOGO.

Wonton Soup: flavor tasted of chicken water with some scallions thrown on top, the dumplings had grainy meat inside and the wrapping was falling apart.

Spring rolls: flavorless, could’ve came out of a Costco frozen packet. (The sauce was house made I believe because I could taste a hint of fish sauce yet the To-go container was the size of 1 tablespoon which isn’t enough for 5 rolls)

Dried shredded pork: I can’t say much since I didn’t know what this was but it was a BOGO special. A few bucks, why not? It came in a vacuumed sealed bag which I understand for freshness but it’s basically super sweet micro ground sugar pork. Do not recommend.

Basil beef: this was the main entree and it was by far the worst. I understand Thai spice which is why I order things as they are love it. However this was horrible, the beef had absolutely no flavor. Tasted as if it was tossed in a pan/wok with water until well done and thrown into the most plane fat noodles with the worst chili ratio ever. There was 3 Thai basil leafs. So hot that the corners of my mouth are burning as I write this but no “flavor” to the heat if you will.

I ate about 1/4 of the entire $32.00 order and do not plan on eating any of the rest. Save yourself the trouble and find a more authentic Thai restaurant. This spot doesn’t do the food...

Worse experience ever. 1st they messaged me saying order was ready, then I waited for a total of 34mins. Not once did they communicate w/me for updates, or just plain hospitality. Idk what's going on! Then she comes out with an attitude, throws the food on the table, say something that sounded gibberish mixed w/her accent, then walked away. I'm standing there like, huh? COME BACK! I dont even know what she said!!! this really the best service you can give? Is this how you welcome ppl into your establishment? Then she got mad at me like it's my fault or something. I am so sick of the lack of decency from businesses who rely on customers to keep afloat. An elephant would be disappointed in u. Worst experience ever. The food you serve probably has more quality than you and your poor service. How dare you treat me this way Do better

EDITED/UPDATED: IN RESPONSE TO WHOMEVER RESPONDED BELOW.

I AM VERY WELL AWARE OF ANY BUSINESS I LEAVE A REVIEW FOR, IN ALL FAIRNESS. THIS 4401 W. BROAD LOCATION ELEPHANT THAI, IS THE EXACT LOCATION THIS REVIEW OF MY EXPERIENCE WAS...

Beware of how long it takes for the order - reported times for delivery of 30-40 min turn out to be over 2 hours. Set your expectations right so you don’t get disappointed and if you have kids, don’t bother ordering until you are certain their kitchen is properly staffed to handle the online orders and dining in clientele.

Response to restaurant: If an order is placed at 6:45 pm and then parts of the order were missing when delivered at 9:00 pm while projected delivery was by 7:30 pm, I do consider this to be over 2 hrs total. When I add the time for me to drive to the place to pick up the missed order, then it is way over 2 hrs and additional inconvenience with completion of the task at 9:30 pm - almost 3 hrs. Your apology/coupon came after I personally showed at your restaurant to pick up the forgotten by you food. I think admitting the issue is a better Defence as it allows for people to see that there is attempt to change and not keep on doing the same way and then offer a coupon that can only be used at...