Cook Out — Restaurant in Richmond

JALAY is just such a bright, radiant beam of pure sunshine, let me tell you. I got to the window and she somehow knew that I wanted to skip such formalities as "Hi, Welcome to Cookout- what can I get for you?" and instead just to be gazed at long and hard...ever so patiently awaiting my order. Upon recovering from a fit of euphoria, I requested a Cook-Out style burger with no slaw, only to be relieved when Jalay informed me "Cookout Burger doesn't come with slaw." I wanted to double-check that my eyes were indeed deceiving me, since all of the menus I had seen and the one in particular at which I was looking stated that it came with slaw. Nope, she assured me- "No. It's a SIDE of slaw." How could I deny that rosy disposition? I moved on. Cajun fries and onion rings, please. Jalay hadn't moved on. In my IDIOCY and downright RUDENESS, I hadn't told her what KIND of burger I wanted. Admittedly (still being a rude idiot), I was confused, and restated the Cook-Out Style Burger. Jalay's silken vocals wafted out of the window with the utmost patience. "That's a STYLE of burger. What KIND of burger?" Oh man. REGULAR. Such a fool. Could I move on? Yes. Her beautiful gaze and patience were astounding. Cajun fries..."REGULAR or LARGE?" Regular (I'm already dumb enough- don't need to be large, too.), and onion rings, please. I was sad. I paid for my order and I could only see the back of her perfect head as she thrust my card back into the night air, through the window. I bore witness to her ultimate kindness and consideration with the next several patrons and finally bid what I hoped wouldn't be adieu for long as I received my bag of goods. Got back to the car...opened the bag...and YES! I would be getting to interact with Jalay once again, as no doubt she purposely forgot my cajun fries for that very reason! Giddily, I bounded back up to the window and once more she gazed, dutifully, eating up every word as I informed her of what she already knew. The grief from our final departure was palpable, but at least I had all of my food, this time. When I got home, there was one last glimmer of hope that my interactions with Jalay were meant to continue...or at least never be forgotten, as my Cook-Out Style Burger, of a Regular Size, was...

Extremely rude service. I came here on a late night drive passing thru town after I routed to Wendy's, big mistake. The place had a big line moving at a good pace, which is normal for cook out. After being rushed to order I arrived at the window to pay, the lady says nothing but the total. I pay and wait for my milkshake. As soon as I get my order the window slams shut; so I wait an wait as she ignores me in the corner of her eye. Then the window flies open an I get a rude stare no words or nothing, I ask for ketchup an she almost throws it in my hand most of it landing on the ground. A little shocked I pull up to park and eat in my car. After I opened my burger with a water soaked bun, I look over and realize I hadn't been given a straw for my shake. So I get out and go to the walk up window where I find a gentleman waiting patiently to be served at the window. I asked him how long he had been waiting, he said " a wile I've been knocking and they just ignore me and only serve the drive thru". I waited a couple of minutes an just go back to the car an finish my food so I can grab a straw when I leave. After I finish my entire meal with no drink I get out to go get my straw and the same man is waiting, I asked him if they took his order "nope, it's like i don't even exist". I left without a straw. If you want to get treated awful by rude staff and eat half fast food then go to this cook out. Imagine how bad they treat the food if they are that awful to the customers paying for their checks. I used to go to cookout in Harrisburg. They had a buncha young college kids with heart and soul running the place. You could really feel the love in their food and service, not this cookout tho...

Order was incorrect when we got home to checj it. We ordered the chicken quesadilla tray with hush puppies and another chicken quesadilla for the two sides . the reciept clearly says chicken quesadilla but the two quesadillas werent chickent all. Our order number was 1506 at 141 am cashier was akeeha at the 4802 west broad location. We were unable to make it back up there to correct the issue considering we. Did not have a ride any longer i checked the order once home and had no way back uo there. There is no direct line to call them only corporates number which doesnt solve anything this moment. Both quesadillas were either beef or steak whicher your company offers. I feel like we should recieve a refund or a free meal if we were ever to consider continuing to eat at your establishment. Our order number was 1506. You woud have to be blind to not see it spefically see where it says two chicken quesadillas. There needs to be a direct line to reach the managenent at the facility at 4802. West broad street to correct the issue. I got a ride up there for my meal and have no transportation back. I feelblike i should be refunded for my meal or given a one time free order to compensate for my troubles. Please get baxk with me at 804.939.089, i look fwd to this issue beingg corrected otherwise ill have to make the option to no longer use your company and im avid spender at cook out. Please reprimand the associates reaponsible and get back with me in regards to a full refund. Or simply a voucher for a fee meal. Thanks in advance

Clayton...