Mi Hacienda Cooper’s Mexican Restaurant — Restaurant in Richmond

2 Out of 5 stars ⭐⭐ I am giving our familes first ever experience a 2 ranking here is why

We have never been to the resturant. We have always wanted to give it a try. Finally, we walk in as a family. We get seated. The young gentleman who was our server.. wasnt the best. I am assuming he was fairly new. I am hoping so because if thats hows hes been trained he is seriously lacking and might need to be reevaluated.. we got our drink order. My 2 fav men ( my son and hubby) got mr. Pibb and i sweat tea ( really shouldn't call it that, lacked, sweet). We ordered the ranch fries. They came fairly quickly. Id say they were decent.

When he came back to take our food order. He wasnt prepared and wrote it on his hand. Here is where it went all wrong. My son ordered a BLT. Hold the tomato, add swiss and add pickle. (1 sliver doesnt count as add pickles sadly) side of fries. My husband a philly cheese steak minus green peppers. Add pickles, extra mushrooms. Plus the kentucky bourbon sauce.. still trying to find the missing pickles and the lack of cheese. He also got the onion rings. Which came out half way through his sandwhich. And here is where mine comes in. I asked for a Rubin sandwhich and a side salad. He didnt "hear " the sandwhich. Only brought my salad. When i got my salad first i was ok. Then the other meals.came out and nothing for me.

Here is more mess up. My sandwhich ended up to go untouched since it came when everyone were done. The onion rings half eaten were the highlight. My son asked for a blt. And we were told oh no we sont have that. The applewood bacon only is made with the chicken. Your menu states otherwise. He got completely the opposite of what he asked for. Telling us we were wrong. We barely had room to eat due to the dishes npt being cleared away. Heck while we sat there we watched a 3 top come in. Order drinks and walked out, drinks untouched. If we weren't running late to get home to drop the kid off for a meeting. We would have asked for a manager directly. We left the restuant tonight at 715 pm on 5/27. At this point with the feelings where they are i dont know if we plan to return. I mean for almost 60 dollars i hoped the meal would be worth it. But its seriously lacking...

Was my favorite dining place until Friday 3/11/22. Ordered all you can eat catfish, water and a beer. Waited a good 45 minutes Got our water in first 15 minutes no beer. Our food was good when it finally came. Three pieces catfish and told waitress to put in another order of fish as I finished my first piece. Wife had ordered regular meal Ate the remaining fish and waited another 15 minutes and no catfish. Waitress brought our ticket which charged for all you can eat plus regular meal and a beer (20 oz) which I never received. Told waitress the beer needed to be taken off as the all you can eat catfish and charge for regular meal. Waitress replied “I’ll get the beer because it will come out of my check as the all you can eat catfish”. Told her I didn’t want the beer as it had been over an hour by then nor any more fish Waitress oh I can’t do that. Told her I would pay for exactly what I received and no more. After another 15 minutes brought another ticket which had two regular catfish meals which was fine but also had a chicken meal. Brought that to her attention and she went to change the ticket. By then my wife had taken over as I was at my limit. I had computed what I owed and included taxes and a 20% tip( the waitress didn’t set the rules and i question the legality of her having to pay for food and drink that wasn’t served). We even asked to speak to the manager and was told the manager was fussing at the waitress. Anyway we paid for what we got plus 6% tax and a 20% tip. A night out to enjoy completely ruined. Wished we had stayed home and had a hot dog

Update Returned to Coopers two weeks later after much debate with myself. This time the service was excellent (Amber I believe was the server). Food was excellent and even got my beer promptly. Maybe it was the waitress last time? Your experiences will vary with the experience and politeness of the employee(s) as is true anywhere I don’t know but glad I went back and hope my next visit will be as...

Food was excellent! Server was absolutely horrible. I’ve never experienced a server with bad attitude and no people skills at all! Over heard my server on the phone talking about the owner rubbing on her and his wife was in the same building but she would allow it if she got want she wanted. Don’t no what it is that she wanted and don’t care. My drinks stayed empty cause our server was to busy on her phone. Our server name was alley. On another note we will be back but hopefully we will have a different server. my husbands ultimate club was huge and he loved it. Fries were hot, and our fried pickles and fried mushrooms were battered up like no other! Responding to Coopers reply: It’s no big deal to my husband or myself what is true or not. We just thought it was a pretty interesting conversation she had while we’re waiting for a refill for 10 minutes while she is getting paid to talk on her cellular device and not attend to my husband and I too make sure we were okay and satisfied. Hospitality has...