Domino's Pizza — Restaurant in Ridley Township

I don’t even want to give your store or company one star.

I ordered lunch during a busy Saturday for me. I ordered it 40 mins early (12:24) because I’ve learned to never expect anything on time from Dominos. I have a set amount of time I can take a lunch, and even then I’m usually called to do something. My lunch is at 1. I called after an hour (1:23) and was told my food was out for delivery. Another hour or so later (2:16-2:36) and after being hung up on, my food was found in the back, not out for delivery. I said I didn’t want to pay for this. After nearly 3 hours (3:16), I was delivered warm food and still have a charge on my card. No apology. No accountability. Nothing. It was as if it was my fault my food wasn’t delivered on time.

The excuse I was given is the delivery driver was having car troubles. So I was lied to twice before that, over the phone. If I was told this to begin with, I would have picked it up when I was able to clock out. It wouldn’t have escalated to this. Not only did the deceit piss me off, but as a manager, if your driver has a car issue like that, you need to get in your car and make your deliveries. Be proactive and have good customer service skills. If my car breaks down on my way to work, I’m expected to still be in on time and do my job. It’s inexcusable.

I also called and emailed cooperate and got nothing, no phone calls or emails in return. not an apology or some way to make this right. I don’t understand why Dominos has so many issues and why this seems to be a reoccurring issue across the board. Someone needs to stand up and be accountable for their mistakes. Communication is important in having a successful business. This company is lacking.

This is a piss poor way to...

Don't order from this dominos. The drivers are liars and didn't read the address correctly. I ordered from them, and it's been a whole 2 hours, and my delivery tracker said 18min-28min. Now I do understand things happen, but don't lie. So no delivery I call the store they said it been delivered to a guy I said that not true I have it in my note that it's a no contact delivery an to leave it on the steps so I roll back my camera oh it been delivered yeah to the wrong address not mines to my neighbor house look out my door So my food has been sitting on my neighbor steps for two hours in the sun oh but was told to me on the phone it was delivery to a guy. Make sure you are honest if you made the mistake. Just say you did, and it could have been so easy. Now I requested my money back it's not my neighbor fault cause my neighbor was not home at the time of the delivery it's the driver fault for not paying attention to the address. I wish I could give no stars cause this is not the only time this happens from this store. I always give chances, but this one draws a line never order from this dominos. Dont spent your money at...

Placed order on the dominoes APP for delivery after 30 minutes the tracker didn’t move so I called the store to ask about status. The employee informed me they didn’t have a driver and I had to pick it up. Ok no problem I’ll come pick it up. I asked to refund the tip I left for the driver and the employee then informs me it will be another hour because my order is at the end of line. I informed him this is not good customer service to be put at the end of the line when I was already waiting over 30 minutes. He then said he wasn’t going to put my order ahead of the customers who were waiting in the store, so I said it’s not my fault you never called me to inform me you didn’t have a driver when I placed my order on the domino’s APP. He said he wasn’t going to argue with me and hung up on me. Horrible customer service! I understand a lot of places are short staffed and don’t have man power to run. I don’t mind waiting longer than usual or picking my order up but that’s not how you treat a first time customer by waiting for them to call you on order status and then informing me of no driver and putting my order at the...