Subway — Restaurant in Rio Grande City

I was very disappointed with my recent visit. I was charged for a bag of chips that was never brought to my table, and instead of addressing it directly, a worker made a comment to other clients that my son had opened a bag of chips!? At no point was I told about this, nor was I shown proof, and I never saw him open or eat anything.

On top of that, the atmosphere felt dark and unwelcoming, and the staff member I dealt with looked unprofessional, dirty, and ungroomed. The situation was handled poorly and showed a serious lack of customer service. Mistakes happen, but communication and professionalism matter. I left paying for something I never received and feeling disrespected...

I swear this place is always hiring and firing. It's annoying having to always deal with people never knowing what to do. Sadly there's not many healthy food places so I put up with it. I did not place an order 30 minutes ahead of time to show up and it's not even started. Then still get asked, what was the order?” like really it's on the sheet you took...

I order an online order, I press the wrong gradient told her it was wrong if they can redo it or just remove it, they said no that I had to buy it again. I just canceled all my order. She was rude as hell, that girl doesn’t deserve to be working there she’s so rude even the other employee...