Serrano Restaurant — Restaurant in Riverside Township

Horrible service in the sense of communication and service. No one wears a mask! We had to keep our mask on. The door clearly says MUST WEAR MASK BEFORE COMING IN! Apparently they don't follow their own rules. Customers were not wearing masks. The Bartenders didn't know what they were doing. Me and my friend and some customers were directing them what was what on the alcohol. A customer went on the back of the counter to get what he wanted. We asked them for a mix drink and they don't speak English at all. I spoke Spanish and still the communication was bad. My friend had to tell her the ingredients to our drink and it was a shot of Malibu, cranberry and orange juice. It was pure orange juice we tasted. Charged us $5 bucks for the drink. The food was late and one order had only 3 clams and the other order had 4 clams. I love the food but the consistency is not right. I don't...

The attitude on the bar tenders was so disappointing, they don’t speak English and they don’t even care. I was there with my boyfriend and friends , they ordered corona and one of the bartenders was giving them the small size corona , while the other bartender would give the normal size for the same price.

Not worth the try.

EDIT.

Sorry , but I was actually there and I know how much we paid (they charged us the same price for the 7oz and the 12oz).

Even the response on this post of the owner shows how poor is the costumer service...

Mother's Day 2022. The Food was Absolutely Horrible!!! I was so Disapointed!! $70 Dollars waisted and a ruined Mother's Day! I ordered the Paella, Garlic Shrimp, Steak and fried potatoes

The Paella was HORRIBLE!!!!!! Like they had soaked/ boiled the lobster in water and allowed it to sit. The lobster was just bits and pieces. The shrimp was tough and like rubber. The rice mushy and absolutely no taste. The potatoes soaked in grease. My kids wouldn't even eat the food. I wish I could give it...