Maja Essentials Adult Wellness — Local services in Riverside Township

Been in the shop a few times, I'm local to riverside. The shop itself is nice and the staff during my visits have been helpful. My 1 star review is based on policy. Last week I came in and purchased a good amount of product, including a new smok morph mod. I am Happy with the product in general but I saw this past weekend as I went to look up reviews on it, that it is being sold for $59.99 for the full kit. I had paid double that. I called and inquired about the return policy, to which I was told there was none. I then inquired about price matching, and was told there is no online price matching. At this point I was getting frustrated so I simply said "OK" and hung up. It's not right to be frustrated with the folks answering the phones.

I would like to know if there is anything that can be done to bring the charge for the item in line with what they are currently being sold for. I would also like to double check that there is no return policy/price match policy as I feel like those are fairly commonplace in today's market. If true that the policies are as stated, I see no upside to shopping locally and will go back to online shopping.

UPDATE 7/16/19

I went in and spoke with the owner (who was awesome btw) for over an hour and had a great conversation full of advice, tips, technique, recommendations. While I will say that I did not get the exact outcome I originally was hoping for, she did find out that there was an issue with the way I was rung out at point of sale and offered me an acceptable solution. Which was more than enough to satisfy me. I am changing my review to reflect the professionalism in how she dealt with a potentially difficult customer (not that I am someone to yell anyway) and was willing to fully explain everything that I had not been aware of previously. I will be returning to the Riverside store regularly. Thanks for taking the time to address...

Maja flava, is the only place to go all your vaping needs and wants. Hands down the most knowledgeable store owner/ investor, I have ever met in my life! Not only is she highly educated in the industry and what's actually working for customers and what's not. She's super sexy too. I know her personally and Im sure she's reading my review right now, thinking what a supaa creeeep this customer is being right now. And hey take it how you want it but I admire who you are because there should be more women like you in this world you serve as a great role model you would help Soo many younger women who might have similar goals in life but mainly the entrepreneurial mindset that ignites those big dreams and high hopes. I give you all a lot of credit and respect. I love the fact that most if not all your employees are women. That's amazing and I'm sure that made it harder in ways as well. Your success story is amazing and yes you are very beautiful so to be a female business owner, yet a female business owner that has reached success. That's an immediate turn on lol, to get back to my experience here at Maja flava. From the moment I walked in the door I felt comfortable it was a load back environment, their customers and the customers happiness are the I only thing they are focused on. It just makes all the difference in the world. I'm thankful I got the opportunity to be a part of a new family. That's what they say at Maja flava, your apart of the...

I have bought my device at Maja-Flava and charging port went bad in like a month so I went back and bought a different unit. Within 3 days the seal where the juice goes it broke and fell inside the container. I went back and brought few people as well. And after only 3 days there's no type of warranty at all. I feel like there should be a warranty on a defective product. I shouldn't have to buy it all over again just because it broke because it was defective. I like the place I really do. I love the people especially tacho dude that works there. Knows his stuff. I'm not mad at the place I'm just disappointed that I had to buy another tank and I haven't owned it for week or less. So do your research on products because it seems like nothing is covered. I'm ok I bought another tank no biggie but someone else might not be able to afford another tank you know. Maybe it's time to talk to the distributor and come to an understanding where you warranty it and you send it back to them since we pay you and not them. Just my opinion. Again nothing will change for me. I will still go there I'm just gonna be more careful what I...