Enzo's Pizza — Restaurant in Riverside

The fantastic food is consistently ruined by the employees. I love the breadsticks but their breadstick machine being down rivals the McDonalds ice cream machine and I’m told that it’s down almost every time I go in (in the last few months-it was fine before). Last Tuesday will be the last time I go to Enzo’s. I placed my order over the phone at 5:35pm and waited until 6:50pm for my food-no apologies and I was ignored standing there waiting to be helped without even a “Ill be right with you”. I was told there was a catering order and the breadstick machine was down which is why it took an hour and fifteen for my food. My pizza was hard and overcooked and had been sitting ready while the breadsticks were not. One box of breadsticks was burned. When I told the girl I had specifically requested the breadsticks to be lightly cooked, she rudely told me they don’t do that (the girl taking my order didn’t mention this and no one’s ever said that before though I’ve gone to Enzo’s since 2014). I told her the breadsticks were burned and she yelled at me that they weren’t so I pulled one out and held it up. I told her I wanted my money back for all of it. No apologies for the fact that I drove 45 minutes, that I waited an hour and fifteen minutes for my food, that the breadsticks were burned and the pizza was overcooked and sitting the whole time, or that they’d not put another item on the receipt-garlic butter-not even a “Hey, it’s been over an hour and we didn’t put it in your order though you specifically explained you wanted to pay for a side of garlic butter and it’s two bucks so we’ll offer it free to keep a good customer of eight years.”). I was going to talk to a manager, but what’s the point because other than my refund I’m waiting for, there’s nothing you can do to fix this. Well, maybe fire all of your staff and get a working breadstick machine if that’s really the problem. Other than that, terrific food that we won’t ever be...

Initially came here because of other Yelp reviews. First time, I called in a pick-up order for someone. I waited a bit before heading over and I still had to wait when I got there - took over 30min for one personal pizza. When I got there I had to search for someone to assist me - pfff and left my compass ring at home - but alas I finally came across someone. Umm apparently personal pizzas come with sassy sauce and a side of attitude. :/ Buuuut the pizza looked & smelled amazing so I knew that I must try it for mahself!

Second time, I dined-in by myself for lunch. You order at the counter/register and then (impatiently) sit & wait for your order. Again, had to search for someone to take my order and I was soooo excited to get yet another hardy helping of attitude from a different gal. Hmmm they must have a mandatory training on this! But to my surprise another gal came by my table and delivered a smile AND hot fresh (garlic parm) breadsticks. And even though I was dining alone, she still brought an entire basket just for ME (only-child happiness)! Got my personal pizza with handmade meatballs... soooo yummy! I couldn't even finish - ate less than half!

Sooo I've gone back since... pizza isn't the best but still yummy, along with the breadsticks! The only thing really lacking is service... just depends on which gal takes your order and if she feels like working? Hmmmp! Free dine-in breadsticks, self-serve fountain drinks, bar & dining room seating with TVs, and a couple game machines... better than a lot of other pizza joints around here. Also, it's nice to support local business! Just be sure you have ample time to wait around if you decide to...

Yep, like everyone else said, this place has gone downhill. Get this, the one side was closed, we showed up and sat at bar right by cash register, the girl was standing right there, told us we have to wait to be seated so ‘they’ know we’re there? What? Also because they want to make sure we get served, again, what? Isn’t that the same thing… anyhoo. There was literally 8 people in there and 2 wait staff, I’m no restaurateur, but I’m pretty sure in a place the size of weiner schnitzel building you can determine who was new to the bar area😳 furthermore, don’t chastise the pay’in customers, like it’s some privilege for us to be in your restaurant, read the room, if it is clear that we just got there because you looked at me when I sat down, don’t try to scold me cause I don’t no the complex understanding of the pizza empire protocols on sitting at the bar (fyi pretty much all restaurants let you go straight to the bar with out reservation or escorts) but the fact that she made a point to tell us that we need to check in so they know is stupid. So we order, it was the thinnest piece of chicken Parmigiana I’ve ever seen almost a1/4 in thick, way over cooked and a plastic fork. Had to ask for a knife e to cut it. Really? What the hell people. Are you there to operate a restaurant or is something else going on? It really did suck very much bad. It’s like a bunch of middle schoolers running a snack bar. So for that reason we had...