Bojangles — Restaurant in Roanoke

If this review ends up in the wrong category this is for 4440 Franklin Road, Roanoke, VA 24014. My original words took two pages of type, Google is making me condense it.

I'm going to start by clearly stating that I am not fond of fast food, but a situation arose where I was to buy 50 pieces of chicken for a family get together.

Our order was to be picked up at 5 p.m. on July 25, 2019. The order was for 50 pieces of chicken and 25 biscuits.

When my granddaughter and I walked in to pick up the order, the on duty manager, Travis, told me that there were no orders for pickup. I proceeded to say that one of his employees had placed the order earlier this morning, and all I got was a blank stare. He agreed she worked there, but there was still not an order.

The call was made at 8:56 a.m. for the 5:00 p.m. pickup same day. The employee had talked to the General Manager Blake. There's a bulletin board for lack of a better word that large orders and store details are posted. Apparently this "Manager" Blake had forgotten to write down this order. How does this happen? Does this Manager not care about the customer? Was he trying to pull some drama with the employee? Of course I will never know these details, but I will tell you this:

I was without a dinner order and after a few phone calls back to the family, at a much later time of 5:38 p.m. I was told that I could have the chicken picked up in an hour and a half. If Blake and Travis can do the math, this would work out to a time of 7:08 p.m., over 2 hours after my scheduled pickup.

If it were me and not the employee that placed the order, I would have handled the situation differently, was I not correct to assume that when I walked up to the counter that the next 50 pieces of chicken walking out that door were going to be in my hands?

I am extremely upset that I was forced to waste 2 hours of my life getting to the bottom of this "forgotten" order, and going go Pizza Hut as a substitute for the chicken dinner. May I add that the Pizza hut order went through without a glitch, and guess what Mr. Bojangles, it cost me nearly twice as much. Two dollars shy of twice as much to be exact. This simple "I must have forgotten to write it down" by Mr. Blake Bojangles cost me 2 extra hours of my life and twice as much money as the agreed upon chicken order would have.

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To Bojangles Executive Management, I could explain what my hourly wage for 2 hours is, you already know what the lost sale and revenue is, and to the corporate-ness that the Bojangles chain is, I'm certain that this is chump change to you. BUT, I will give you the local cost and social cost that it infringed. Your local Bojangles lost $, and a local Pizza Hut picked up double. Your Blake Bojangles "I forgot" cost me 1/8 of my entire visit with my family, how do you put a price on that? How would a Bojangles Executive like for me to chew their behind for two hours when they should be spending this precious 2 hours with their respective families? I bet they wouldn't like it, but hey, who cares, it was a simple mistake. Blake forgot. I wonder how things would change if you forgot to compensate Blake (and Travis) Bojangles this week for their misgivings? I wonder if it would teach them a lesson, or if they will just shrug it off because they are just chicken-slingers with a forgetting problem and a blank stare?

I just can't see getting any resolution from Bojangles Corporate on this one, but if I were, I certainly wouldn't want a couple coupons for a meal deal or a couple free sides with my heat lamp chicken. I'd like to suggest that I receive five separate coupons for 50 pieces of chicken and 25 biscuits, paid for exclusively out of Blake "forgetful" Bojangles salary. I’m also sure this will not occur.

I will be posting this to several review sites as well as sending it to corporate Bojangles customer...

Previous I had a great comment. I must change that. Recently we visited the Saturday after a local rail yard dogs game. (hockey) we won and scored 4 goals which allows ticket holders to exchange their tickets for a chicken biscuit, good deal right? Great way to treat customers and fans right? Well.... They would only accept 1 ticket at the counter. Told me I had to prove I had others with me. I had a wife and 2 very small children in the car outside. Not easy to wrangle inside to show proof of existing. I realize there are dishonest cheap people in this world but you have to trust someone at some point. Regardless of the free biscuits I was still ordering food. In fact I ordered food totaling over $30 as a separate order from the biscuits. (had other family in town to feed). Either way I find this cheap on the owners part and highly disrespectful to rail yard Dawgs season ticket holders and sort of false advertising. I wonder when the owner will instruct employees to regulate sugar packs, and napkins to 1 per customer per visit. I guess I could have walked in, out, back in, back out 4 times and maybe they would have considered that separate visits. Either way I do not recommend this bojangles or any others that treat people this way. I'll be sure to remind all local hockey ticket holders to pile the entire family up for proof of existence if planning to use the as advertised "free chicken biscuit with 4...

We had the memorial service for my mother-in-law today. Most of us were from out of state so we decided to bring dinner in from Bojangles by Tanglewood Mall as it was very convenient. My husband and sister-in-law went to get it

They ordered the 20 piece chicken with biscuits and 4 sides. Asked for coleslaw, pinto beans, dirty rice, and mashed potatoes. At 4:30 pm this should not be a problem for the staff as no one else was in the store at the time.

The staff divided the chicken into two boxes - dark and white. I wanted dark, and was one of the last ones to pick. The only pieces in the box were 3 wings and a larger piece I thought would be a thigh (dark meat box, remember). No, it was a white meat breast which I really don't like. It was quite dry and I had trouble getting it down. I did not eat the breading as there was way too much of it on the chicken. So, no chicken for me.

We only received 3 sides, not 4 as were ordered. They totally left out the coleslaw which is what I asked for. And they gave us green beans instead of pinto beans.

My husband paid $48 for this mess and I barely got to eat. It was truly awful. I will never go to another Bojangles. And employees who can't get the order right for one customer at 4:30 pm have a real problem.

I would give this less than 1 star but hey won't let you rate if you don't give at least one. Do not go to the Roanoke, Va Bojangles by the...