Taco Bell / Pizza Hut — Restaurant in Roanoke

The newly rebuilt combination Taco Bell and Pizza Hut in Southwest Roanoke has all the modern decor you’d expect from the latest wave in fast food interior design. As might also be expected, this cozy new haunt comes at a price.

Fox News blared from the flatscreen as Bill O’Reilly’s visage reflected off the shining simulacrum. Stunned and immersed by this Disneyland fantasy, I could hardly decide what to order. “Can I get the double-decker taco with the loco taco shell?” The cashier was completely lost in his smartphone, and muttered something in response without making eye contact. I waited until his gaze fell on the register and repeated myself. “Can you guys make double-decker tacos with the loco shells?”

“No, I’m sorry, that’s not on the menu. We can’t do that. There’s no way to ring it up,” he mumbled. So I ordered a pan pizza. The cashier rattled off an inaudible string of annoying questions like some kind of a machine. Cash in hand, I stared blankly at him. “Sorry, I have to say that stuff or they’ll fire me. They send in the fake customers sometimes to make sure.” Embarrassed at being forced into such a contrived excuse for service, he made change and returned his blank stare to the smartphone.

The pan pizza was not ready for over 20 minutes and during this time a ghoulish employee stalked back and forth across the dining room, eyeing customers with a hateful scowl. Highly uncomfortable, I approached the kitchen to inquire about my order. Another cashier was ready and waiting. “What would you like to order?”

“Um, sorry, no. I’m just waiting on my pizza.” With a condescending “Thank you,” another employee slammed the tray of lukewarm pizza and bread sticks down in front of me without making eye contact. According to the timestamps on the boxes, it had been ready for fifteen minutes. I could have demanded a fresh pizza, but I felt the oppressive stare from the dining room employee as she continued pacing back and forth. I had to leave as soon as possible.

I might have eaten the pizza too fast, but either way it immediately made me sick. On the way home, I considered pulling off the road to vomit, but I didn’t want the six bucks to go to waste. Maybe all the old employees got new jobs somewhere else when they were rebuilding the place. The only person to make eye contact was an intimidating demon, stalking around the dining room and wiping off tables mere seconds after customers left. Maybe I shouldn’t expect any more...

My wife and I went to this tacobell/pizza hut location on 8/22/24 i ordered the $7LUX cravings box which is beef chalupa supreme,5-layer beefy Burrito,& double stack taco nacho chips&cheese med drink.my wife got a no.2 which is 3 soft taco supreme & large drink for $18.71 What we received was $7 lux box containing beefy chalupa 5-layer beefy Burrito nacho chips med cup, she received 2 soft tacos supreme and double stack taco large cup..so my wife goes to the counter and ask if she could get the rest of the food my cheese and double stack taco and her other soft taco the lady tells her that "yes she did get all of the food so she ask if she would please come to our table and show us because maybe we were mistaken .the lady comes over and decides that we didn't get all of our food ..so she goes back to the kitchen 5 minutes or so my wife goes to the counter so they didn't have to bring it. No one had made our food yet the lady that came to the table then tells the front cashier to make it...THERE WERE DEFINITELY 3 EMPLOYEES THERE AND IM PRETTY SURE THERE WAS ATLEAST 1 OR 2 MORE .WE WERE THE ONLY CUSTOMERS EATING THERE THE CASHIER ROLLED HER EYES HUFFED AT US AND CONTINUED MAKING SOME CREAMY DRINK WHOCH SHE OVER FILLED TOOK JER FINBRR AND LICKED IT AND THEN USED THE SAME FINGER TO CATCH THE OVERFLOW ON THE CUP ANF LICKED IT OFF HANDED THE DRINK TO A CISTOMER AT THE WINDOW THEN DRUG HERSELF OVER TO TAKE OUR ORDER

IVE BEEN IN CUSTOMER SERVICE FOR 30 YEARS THIS IS DISGUSTING THE TABLES COUNTERS FLOORS WE TERRIBLY DIRTY WITH NAPKINS FOOD AMD NO TELLUNG WHAT ELSE ..DO NOT EAT HERE..PLEASE EVERY EMPLOYEE GATES THIER JOBS AND ARE VERY NASTY..I WILL DO ANY AND EVERYTHING TO SHUT THIS...

Ordered 12 burritos/melts and only got 7. Drove back through the drive through to get the food we never received yet was charged for. Gave employee receipt as proof of what we had ordered than a different employee came to window with a horrible attitude and tone. Kept telling us we had only ordered 7 things and asked where we got 12 from. Told her to look at the receipt again because 5 chicken chipotle melts plus 5 cheesy bean and rice burritos plus 2 grilled cheese burritos equals 12. She kept bugging her eyes out than raised her voice saying “she don’t know how to help us because she’s not the one who took our order and that she literally just walked in the doors” calling us baby, than told us that there’s a difference between melts and burritos since we said we had ordered 12 burritos. Basically acted and talked to us like we were dumb. I don’t see why businesses hire people that act like they hate their job and the customers. We eventually got our food after waiting a while but still didn’t get the order right. Doesn’t have a name tag but she’s short, wide, and has gap in...