KFC — Restaurant in Roanoke

Absolutely terrible customer service and overall experience. Arrived as a doordash driver and waited 30 minutes for an order that was still never made because they were too focused on drive thru only and leaving everyone in the lobby standing there. The “manager” was hiding his face in the kitchen and would not come out to talk to anyone despite us (me and a separate customer who had been waiting 20 minutes) saying we needed help. Only response we kept getting is “we are trying to get every order out”. Plus this “manager” was degrading his employees while letting the phone ring non stop and even saying “I wish they would stop calling, I’m not going to answer”. Not to mention he told one employee to give a customer original chicken even though the customer wanted extra crispy because he didn’t want to open a new bag to prepare the extra crispy so that customer got the wrong food and wasn’t told either. This location needs some serious help and oversight to get...

This store DOES offer the new Beyond Chicken. For that I give an extra star. I have not been to a KFC in years, but I remember how the food tasted and served. It's NOT like that now. The Beyond Chicken is NOT appealing like the commercial, it's just cubed, lightly prebreaded, and not prepared like the KFC chicken tradition. No corn on the cob anymore, just generic corn in a little cup. No butter, no seasoning. Not KFC tradition. My "Famous Bowl", was dry, no gravy. Cheap mashed potatoes, a little corn, and chicken bits instead of actual chicken breasts cut up. Plus, the small extras like jalapeno peppers are no longer available.

Now, the service was not impressive either. The attendant seemed clueless to their own menu items. Our questions were simple, but another employee had to step up and answer them, and they were more indifferent to our questions than sincere.

Sorry, this may have been the reason I stopped going there, but now I know why we won't...

Wow! Sunday night about 6:15 PM. Waiting on order from Internet. A couple walks in, stands at the counter for 7 minutes. People walk by them. No-one greets them. They decide to leave. The whole time, they are taking drive-thru.

After they leave, they finish up an online order, greet the new guy at the counter, and address my waiting for my online order.

Oh wait. Let me add another element not previously mentioned. The couple was a young latino couple. Well-dressed, in good spirits (at first), eager to eat.

As I said, the workers (including the supervisor) walked by them at the counter and never said anything to them. They ignored them. No greeting. Nothing. They, understandably, left aggravated.

I only ordered here because my family wanted the pot pie. I am not sure I will choose this restaurant in the future. Popeyes, nearby, is quite expensive, but I think I'd rather give...