Starbucks Coffee Company — Restaurant in Roanoke

Me and my friends went here to get our drinks with our kids who are age 1-3 years old. There were 3 other starbucks customers sitting inside when we were there. While waiting for our order, our kids were just being kids so excited to be with their friends sitting in different chairs and walking around while we order our drinks. An employee, I forgot her name but she is an Asian lady, she came up to us and asked me,, in a loud tone for the whole store to hear, “Can you please control your children and not let them walk around? Because they are disturbing other customers.” I said, well we can’t control if they suddenly screams. Not to mention we’ve only been there 5 minutes because we were waiting for our drinks. At the time she came up to us our kids were already sitting right next to us. Clearly, you’ve never had kids if you think you can control your kids aged 1-3 year old and expect they will listen right then and there all the time. She saw us did tell our kids and tried to make them us calm us possible to not make any noises and and to just sit down . Her telling us loud for everybody in the store to hear to tell us what to do with our kids? I was pissed and offended. She made us feel like like our kids were not welcome there and we were just planning to stay there to get our drinks, sit down for a little bit and have some mommy time with friends while our kids enjoys each other’s company. We ended up bringing our kids in the outside table eventhough alot of cars were driving fast to go to the drive thru in the hot...

Barista and Shift Lead “Jen” will CONSISTENTLY make excuses to not sell me a bottle of vanilla syrup once every couple weeks. Everyone else at the location has no problem doing so, every other location in the Roanoke/Salem area will. She uses her personal opinion of me and title to prevent certain purchases. Considering this location is closest to my home, I shouldn’t be inconvenienced to have to drive further when the service should be the same universally. Didn’t have any problems with this location until she moved into a mgmt position from a different location. I spend QUITE A LOT of money at Starbucks to have to deal with an employee with a...

I cannot believe how incredibly rude the employees are. I was in the drive through and I could not understand what they said through the speaker when they asked for my name, so I said “umm…” before realizing what they said, and then answering with my name. I cannot believe the audacity these people have to write “uhh Rachel” on my cup. Maybe you think you’re being funny, but please, learn some basic social skills before working at a place in which you have to interact with others. As someone who already overthinks everything they say, thank you for making it worse! Love Starbucks and their TYPICAL friendliness, but will not be returning to...