Highlander Pizza — Restaurant in Virginia

This place is awful!!!! I have never placed a bad review for anyone before. I just had to share my horrible experience. My 8 year old daughter found a dead roach in her food after eating part of her meal! Just the thought of it right now makes my stomach turn!! I brought it to the staffs attention and I will have to assume it was the owner or manager that came to talk to us and was extremely rude!!! The only thing I wanted to do is to bring it to their attention that they might have a bug problem that they are not aware of. They did not seem too concerned about the cleanliness of their restaurant!! I will say before we noticed we had a problem the food did taste good and the atmosphere seemed to be nice, but again that all changed after we encountered a problem!! I know I will not be talking my family back to this restaurant! I do hope for the sake of others they handle the infestation...

Absolute worst customer service! I ordered delivery, it was a $60 order. When they delivered the food no one rang the door bell or knocked at all to alert me it was here. They just sat it on the sidewalk in freezing cold weather. It wasn’t until after I called the restaurant and couldn’t get a logical answer as to where the food may be that I checked outside to find it sitting there. I’m not sure how long it had been out there in the cold but it was long enough for the food to be ice cold when I opened it. Called the restaurant, he couldn’t even make up an excuse, all he could say is “sorry”. After I said it was a $60 order and all you can say is sorry, he said “I can give you a discount next time” LOL if there were to ever be a next time, maybe some hot edible food would be...

I usually don’t write reviews, but I feel like I should. I ordered through door dash tonight & nowhere on their menu nor online did it mention there was meat in the lasagna. I have a food allergy to red meat (Epi pen and all) and the lasagna says it comes with tomato sauce. I thought this sounded good since it did not mention any meat anywhere. When it arrived, it had meat sauce in it. To be fair I should have added special instructions to verify there would be none, but I genuinely thought I would be receiving tomato sauce. When I called to inform the business of what happened I was met with a very rude and condescending man stating “it has meat sauce”. I see that now, but it would be incredibly helpful to list that online for allergy sufferers and...