I usually don't like to leave negative reviews, I would much rather leave constructive criticism, however I also usually don't leave a restaurant as angry as I did when leaving The Hatch. My sister had come into town and we were wanting to take her to a new, local-to-Roanoke restaurant. The choice came down between The Hatch and another nearby restaurant and given the high ratings (although to be fair, we didn't read the actual comments) we chose The Hatch. We were a party of six. It was Labor Day, so they were far from busy. (There may have been a few couples dining in as well).

After being seated, we waited for a noticeable amount of time before we were greeted. The greeting consisted of our server (who never gave us a name) walking past our table without making real eye contact towards the soda machine and just saying "Everyone wants water?" She brought us all water and we ordered our drinks and the Deviled Eggs appetizer. Again, after a noticeable amount of time we were still waiting on our drinks. They finally came out with the appetizer. She dropped everything off and stated she'd be back to grab our order -even though we were ready to order. About 15 minutes passed before she came back, in the mean time I had to grab napkins from the server station because we had none and she didn't come back to check on us. As a fellow server, a huge pet peeve is having to ask for napkins. It got worse.

The drink my mom got was way too strong and tasted like straight up vodka. Our server agreed to bring a different drink, which she did, but then they tried to charge us full price for both (they ended up taking half off after we mentioned it).

Everyone ordered their food. I ordered the Meatloaf and Chicken Tenders platter specifically because I was very hungry and the menu clearly states the platter comes with two sides and double fries. When my food came out, I was missing the fries.

The conversation went like this: Me: Hey there, I'm missing the fries Server (with an attitude): What fries? Me: The ones that come with my meal Server: What meal? Me: The one you just brought out, the meatloaf platter Server: That doesn't come with fries. Me: The menu says two sides and double fries Server; Did you get the two sides Me: Yes Server: Ok well you got your sides, it does not come with fries By this time I was pissed at her attitude towards me so I just said "Ok fine".

The rest of the time was awkward and cringe. After we paid, I requested to speak to a manager and actually got the owner. He looked visibly frustrated and I could tell he was disappointed. I informed him that servers are the face of the restaurant and we were extremely let down. I also pointed out in the menu where I was correct in reading the items that come with the meal.

After reading the actual comments, it seems this is an ongoing issue. I hope it gets resolved, I can't imagine we would ever come back, which is a shame because the food was actually very good. But, servers make or break the experience.